Junior Freelance Onsite PC Technician (mwd) first and second level support

EVERIENCE; Greater London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A tech service firm in London is seeking an IT Support Specialist to deliver Level 1 and Level 2 support to around 50–100 users. The successful candidate will manage incidents, support hardware and software issues, and work with a team of IT professionals. Applicants should have 12 years of relevant experience and strong troubleshooting skills in a professional office environment. This is a contract position with no remote work options and requires a valid UK working permit.

Qualifications

• 12 years of experience in L1 / L2 IT support roles.
• Proficiency with ServiceNow or similar ticketing systems.
• Strong working knowledge of Windows OS and Microsoft 365.
• Fluent English speaker (native or equivalent).
• Comfortable working in a professional office environment.

Responsibilities

• Deliver Level 1 and Level 2 support across hardware, software, and networking.
• Manage incidents and service requests using ticketing platforms.
• Set up, configure, and troubleshoot Windows devices.
• Provide excellent in-person and remote user support.
• Escalate complex issues to senior engineers.
• Maintain documentation of incidents and solutions.
• Collaborate with a team to ensure high-quality service.
• Travel occasionally to other sites for support.

Skills

Level 1 support

Level 2 support

ServiceNow

Windows OS

Microsoft 365

Networking

Customer service

Team collaboration

Job description

We are seeking a proactive and service-oriented IT Support Specialist (m / w / d) (Level 1 / Level 2) to join a small team of 4 IT professionals in our London office located next to Waterloo Station. You will support around 50100 users on-site and provide occasional off-site support at other company locations across England.

Responsibilities

• Deliver Level 1 and Level 2 support across hardware software and networking.
• Manage incidents and service requests using ServiceNow or similar ticketing platforms.
• Set up configure and troubleshoot Windows devices Microsoft 365 and standard office IT.
• Provide excellent in-person and remote user support.
• Escalate complex issues to senior engineers or vendors as needed.
• Maintain clear documentation of incidents solutions and system changes.
• Collaborate closely with a team of 4 IT staff to ensure high-quality service delivery.
• Travel occasionally to other sites in England to support regional offices or projects (travel costs covered).

Qualifications

• 12years of experience in L1 / L2 IT support roles.
• Proficiency with ServiceNow or similar ticketing systems.
• Strong working knowledge of Windows OS Microsoft 365 and basic networking.
• Fluent English speaker (native or equivalent).
• Comfortable working in a professional office environment (50100 users).
• Excellent teamwork customer service and communication skills.
• Proactive energetic and hardworking attitude with a willingness to travel when required.

Additional Information

• Location : London
• Workload : 5 days per week / 8 hours per day on client site support
• Freelance
• Valid working permitfor UK

All our positions are open to people with disabilities.

Remote Work: No

Employment Type: Contract

Key Skills

MAC,Active Directory,Software Packages,POS,Windows,Dos,Sharepoint,Troubleshoot,Desktop,PC,Powerpoint,hardware,AS 400,Service Calls,CNA

Experience : years

Vacancy : 1