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Aerocloud

Stockport, United Kingdom

Other

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Yes

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4b7448821723

12

17.06.2025

01.08.2025

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Job Description

AeroCloud: Revolutionizing Airport Operations

AeroCloud is the new-age operating system for airports aiming to grow. Our suite includes Airport Operating Systems (AOS), PPS, and Passenger Flow Management solutions, empowering airports to gain deep insights into the movement of passengers and aircraft around the world.

We achieve this by becoming the airport’s first call for technology. Whether in times of need or growth, we stand alongside our clients, offering support through innovative software that drives their success.

Our Commitment to Excellence

At AeroCloud, being the airport’s first call means exceeding expectations at every customer interaction. This is not just a goal; it’s our standard. We prioritize detail, diligence, and a proactive approach in everything we do. If there’s a task to be completed, we see it through. If a customer needs an answer we don’t yet have, we respond promptly to let them know we’re on it. We believe in keeping our team informed, being transparent, and maintaining accountability at every step

Summary of Role

We’re looking for a Customer Success Coordinator to join our growing team and support the VP of Customer Success and wider CS function in delivering a high-quality experience to our customers. You’ll play a vital role in helping us stay organised, responsive, and connected to our clients through proactive communication and administrative support.

This is a fantastic opportunity for a detail-oriented, organised, and service-minded individual who’s excited to work cross-functionally, grow in a customer-facing environment, and support executive-level operations in a dynamic tech company.

What are we looking for?

• 2-3 years of experience in a customer success, administrative, or operations support role
• Exceptional organisational skills and the ability to manage executive calendars, inboxes, and competing priorities
• Excellent written and verbal communication skills with a keen eye for detail
• Comfortable using CRM and productivity tools like HubSpot, Google Workspace, Slack, etc.
• Proactive, reliable, and able to work independently in a fast-paced, high-growth environment
• A positive team player who is eager to learn, contribute, and grow

Ownership and Impact

Customer Communication & Engagement

• Support Customer Success Managers with customer engagement initiatives, ensuring retention and satisfaction
• Draft, manage, and maintain key customer communications, including FAQs, guides, onboarding materials, and newsletters
• Assist the VP of Customer Success with the planning and delivery of customer success events
• Relay client insights, product requests, and service issues to internal stakeholders to help improve the customer experience
• Coordinating with product and product marketing teams to communicate
  out latest product updates and campaigns to customers

Inbox and Calendar Management

• Serve as an expert, supporting the VP of Customer Success with daily email and calendar management
• Monitor and triage the executive’s inbox, documenting detailed notes on client-related matters, including issues, product inquiries, requests, and meeting outcomes
• Draft and edit professional communications, emails, memos, and responses on the executive’s behalf
• Organize and coordinate internal and external meetings, including scheduling, reminders, and logistics

Operational Support

• Keep the CRM and customer records accurate and up to date
• Track customer success metrics and support reporting
• Collaborate with Sales, Product, and Support to ensure a smooth customer journey and a consistent feedback loop
• Assist with special projects and provide general administrative support to the Customer Success team

• Competitive salary

• Best in Class Share Options scheme
• Flexible working environment
• 25 days annual leave + statutory holidays
• Take your birthday off work on us as well
• Access to our Employee Assistance Program
• Extensive upskilling and training
• Digital Nomad Scheme
• Salary sacrifice schemes

Our ethos

AeroCloud recognises Diversity, Equality, and Inclusion at the heart of our business. They represent the mutual trust, respect and understanding we strive for. They are integral to our brand, reputation, success, business sustainability and employee relations impact. Our vision is to have a diverse, equal and inclusive organisational culture. We want everyone who comes into contact with us, both face to face and virtually, to feel valued and respected. We want our workplace both in the office and at home to foster belonging to all colleagues to feel seen, connected, supported and proud. We will draw on the rich diversity of our workforce and harness the diverse contributions and considerable talents of our staff to achieve our vision in line with our organisational values and DE&I principles.

AeroCloud is an equal opportunities employer so if you have any specific work or access requirements as a result of a condition or disability then AeroCloud would be committed to working with you on the best way to support this at work.