IT Support Specialist

Cint; London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading company in research technology is looking for a Technical Support Associate in London. This full-time position involves diagnosing IT issues, providing support, and managing IT assets in a hybrid work environment. Join a team focused on collaboration and innovation, where your technical expertise can make a significant impact.

Qualifications

• Solid experience in technical support.
• Experience with ticketing systems and automating tasks.
• Good knowledge of networking and IT security.

Responsibilities

• Provide technical support for hardware and software issues.
• Manage IT assets and maintain office equipment.
• Participate in IT projects and document procedures.

Skills

Troubleshooting complex IT issues

Automating repetitive tasks

Prioritizing tasks

Understanding of Windows & Mac OS

Good communication skills

Education

Relevant IT degree or certification

Tools

Service Cloud

Zendesk

Jira

MDM (Intune)

Office 365

Job description

Who We Are

Cint is a pioneer in research technology (ResTech). Our customers use the Cint platform to post questions and get answers from real people to build business strategies, confidently publish research, accurately measure the impact of digital advertising, and more. The Cint platform is built on a programmatic marketplace, which is the world’s largest, with nearly 300 million respondents in over 150 countries who consent to sharing their opinions, motivations, and behaviours.

Company Description

Who We Are

Cint is a pioneer in research technology (ResTech). Our customers use the Cint platform to post questions and get answers from real people to build business strategies, confidently publish research, accurately measure the impact of digital advertising, and more. The Cint platform is built on a programmatic marketplace, which is the world’s largest, with nearly 300 million respondents in over 150 countries who consent to sharing their opinions, motivations, and behaviours.

We are feeding the world’s curiosity!

Job Description

• Provide technical support and assistance to end-users, both remotely and on-site, by diagnosing and resolving complex hardware, software (including Windows & Mac OS), and network issues.
• Act as a subject matter expert for Slack and Intune.
• Manage IT Assets stock and co-ordinate with logistics for shipping and retrieving assets timely.
• Maintain Office equipments like video conference equipment, printers and network equipment to ensure these are working flawlessly without interruption
• Manage and prioritize multiple support requests, ensuring adherence to service level agreements (SLAs) and delivering exceptional customer service.
• Assist in the support, deployment, configuration, and maintenance of IT infrastructure, network devices, and workstations.
• Participate in IT projects and initiatives, such as system upgrades, migrations, and implementations, ensuring smooth transitions and minimal disruption to users.
• Maintain accurate records of support activities, including incident reports, resolutions, and documentation of technical procedures.
• Provide technical knowledge around our internal systems & record videos on trending issues periodically
• Document procedures and solutions, and constantly maintain and improve the knowledge base, both for IT internal use and for the Cint employees.
• Provisioning and de-provisioning accounts and devices for the users.
• Contribute to a continuous improvement culture and associated processes to ensure support needs reduce over time.
  
  

Qualifications

• Solid experience in providing technical support, with a focus on troubleshooting complex IT issues.
• Experience with automating repetitive tasks to reduce manual efforts
• Experience with a ticketing system (Service Cloud, Zendesk, Jira, etc.)
• Being familiar with tools and environments like Office 365, Google, MDM (Intune preferred).
• Good understanding of Windows & Mac OS systems, networking, hardware and software.
• Basic knowledge of ITIL process (Incident, Service Request and Change Management) and IT Security.
• Ability to work independently, prioritize tasks, and maintain attention to details in a fast-paced environment.
• Proactive and positive attitude.
• Eager to learn.
  
  

Additional Information

• This position is a full-time position with a hybrid model, meaning minimum 3 days in the office in London.
  
  

Our Values

Collaboration is our superpower

• We uncover rich perspectives across the world
• Success happens together
• We deliver across borders.
  
  

Innovation is in our blood

• We’re pioneers in our industry
• Our curiosity is insatiable
• We bring the best ideas to life.
  
  

We Do What We Say

• We’re accountable for our work and actions
• Excellence comes as standard
• We’re open, honest and kind, always.
  
  

We are caring

• We learn from each other’s experiences
• Stop and listen; every opinion matters
• We embrace diversity, equity and inclusion.
  
  

More About Cint

In June 2021, Cint acquired Berlin-based GapFish – the world’s largest ISO certified online panel community in the DACH region – and in January 2022, completed the acquisition of US-based Lucid – a programmatic research technology platform that provides access to first-party survey data in over 110 countries.

Cint Group AB (publ), listed on Nasdaq Stockholm, this growth has made Cint a strong global platform with teams across its many global offices, including Stockholm, London, New York, New Orleans, Singapore, Tokyo and Sydney. (www.cint.com)

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

Referrals increase your chances of interviewing at Cint by 2x

London, England, United Kingdom 3 hours ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 3 weeks ago

Greater London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 days ago

Slough, England, United Kingdom 3 months ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.