Jobs at Serco in United States

We are operational 24/6, and you'll be expected to cover various early and late shifts, with a minimum of 40 hours per week. Flexibility is essential due to a wide range of working arrangements and additional hours. The rota is provided 12 weeks in advance to help you plan ahead. There will be days when finishing times are unpredictable, and you may need to work beyond scheduled hours.

All roles operate on a rota basis and offer meaningful time off to suit individual needs.

As a PCO at our base, you’ll work as part of a crew to provide safe and secure court transportation and custody services. You’ll collect adult male and female detainees between prisons, police stations and courts, always ensuring their well-being. Depending upon operational requirements, you may be required to remain at court and be responsible for the care of the detainee until they return to custody or are released. Duties include accompanying defendants in courtrooms and cells, searching property and people, ensuring food and drink are available, and completing paperwork and data entry.

• Start the day early, attend briefings to receive assignments with details on prisoners, pick-up/drop-off locations, and specific risks.
• Check handheld devices for schedules and prisoner information; complete vehicle checks.
• Collect prisoners from various locations, verify paperwork and property, search prisoners, and load them onto the vehicle.
• Monitor prisoners' welfare during transport, conduct cell checks, and provide water as needed. Arrange comfort stops for long journeys.
• Transport prisoners to courts and handle inter-prison transfers for reasons such as bed space management or educational needs.
• Return to the vehicle base, perform end-of-use checks, report defects, and hand in documentation.

Our current PCOs come to us with diverse work and life experiences. What you’ve done before doesn’t matter; what matters is your commitment to making a difference in the lives of others. You will learn during our 5 1/2-week training course and through our experienced colleagues. You’ll need to hold a current driver’s licence, B1 or C1 Licence (valid CPC card desirable). This role may suit those with an interest in criminology or psychology.

• Ability to understand and respond to the emotional needs of detainees.
• Ability to handle stressful and emotionally demanding situations calmly.
• Ability to think on your feet and make quick, effective decisions.
• Strong teamwork skills to ensure the safety and well-being of detainees.
• Meticulous in following protocols, conducting searches, and completing paperwork accurately.
• Adequate physical fitness for duties that may involve restraining detainees and long hours.
• Skilled in de-escalating conflicts and managing challenging behaviour.
• High ethical standards with commitment to confidentiality and professionalism.
• Sensitivity to diverse backgrounds and needs of detainees.

Briefing call to assess eligibility, followed by a competency-based virtual interview, then a short role-play and a written exercise.

• All roles are exempt from the Rehabilitation of Offenders Act 1974, and offers are subject to Ministry of Justice Enhanced Level 2 checks with Enhanced DBS (Adult & Child Barring) and satisfactory employment references.
• This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office rules.
• Applicants must have at least two years remaining on their current visa and have lived in the UK for at least one year, due to vetting requirements.
• For general right-to-work guidance, please visit the UK Home Office website.

Serco Limited – Permanent roles offering job stability and security. Salary details include:

• Salary of £29,744 (40 hours per week). Training salary is £26,026 (35 hours per week).
• Annual salary increments: Year 2 £30,467; Year 3 £31,154; Year 4 £31,865.
• Driving allowance for Category B1/C1 License holders: B1 £600/year; C1 £2,400/year. (C1 drivers may drive 6 cell vehicles; subject to terms).
• Potential first-year total earnings between £35,334 and £37,144 (depending on license type and overtime, based on current average 8 hours overtime/week).
• Pension (matched up to 6%), life insurance, 20 days annual leave (rising to 25 after 7 years) plus Bank Holidays.
• Discounts on Merlin Attractions, mobile phones, cinema, leisure, retail, and hospitality.
• Health and wellbeing support: Employee Assistance Programme, MIND, Simply Health Care, and Dental Plans.