Head of Communications, UK&E (FTC)

Serco Group Plc; Metropolitan Borough of Solihull; On-site; GBP 125,000 - 150,000; Full time

Job summary

A prominent UK services company is seeking an experienced Head of Communications for a 6-month Fixed Term Contract, possibly leading to a permanent role. This influential position involves delivering integrated internal and external communications strategies across the UK & Europe, advising senior leaders, and shaping narratives to enhance employee engagement and external credibility. Ideal candidates will have senior experience in communications, strong writing skills, and a proven track record in crisis management. Competitive salary and benefits package offered.

Benefits

Car allowance

10% contributory pension

PMI for you and a partner

Range of corporate benefits

Opportunity to shape communications in a complex organisation

Qualifications

• Senior experience across internal and external communications in a professional services environment.
• Demonstrated experience leading and developing communications teams.
• Strong experience managing crisis and sensitive communications.

Responsibilities

• Lead the delivery of integrated internal and external communications strategies across UK & Europe.
• Act as a senior communications advisor to the Group CEO and Executive Committee.
• Shape and prioritise Serco's thought leadership agenda.

Skills

Excellent writing and editing skills

Strong storytelling capability

Experience advising C-suite stakeholders

Leadership skills in managing communications teams

Crisis management experience

Job description

We are seeking an experienced Head of Communications to join Serco UK & Europe on a 6-month Fixed Term Contract (with potential to become permanent), providing senior leadership across integrated internal and external communications at a pivotal point for the business. This is a visible, influential role, partnering closely with executive leaders to ensure Serco's story is clear, consistent and compelling - to our people, our customers and the wider market. As Head of Communications, you will set and deliver the communications agenda across UK & Europe, aligned to Serco's People and Growth strategies. Acting as a trusted advisor to senior leaders, you will shape narratives that drive engagement internally and build credibility, trust and reputation externally. This role suits a confident, accomplished communicator with strong storytelling instincts - someone who can quickly grasp complex issues, identify what matters, and translate it into content that cuts through. What you'll be doing

Responsibilities

• Lead the delivery of integrated internal and external communications strategies across UK & Europe
• Act as a senior communications advisor to the Group CEO, Executive Committee and Divisional leadership teams
• Translate business priorities, change initiatives and growth objectives into clear, aligned narratives
• Lead engaging internal communications that support strategy, culture, change and performance
• Partner with HR and senior leaders on change, culture and employee engagement communications
• Own and evolve core internal channels, including intranet, town halls, events and leadership communications
• Lead internal communications during sensitive or crisis situations, working closely with Media Relations
• Drive executive messaging and thought leadership across key external channels
• Shape and prioritise Serco's thought leadership agenda, informed by market insight and sector trends
• Work closely with Marketing and Brand to ensure consistency of tone, voice and messaging
• Lead, motivate and develop a high-performing communications team

Qualifications

• Senior experience across internal and external communications in a B2B or professional services environment
• Excellent writing and editing skills, with the credibility to shape executive-level messaging
• Strong storytelling capability, able to simplify complexity without losing substance
• Proven experience advising and influencing C-suite and executive-level stakeholders
• Demonstrated experience leading and developing communications teams
• Strong experience managing crisis and sensitive communications
• Confidence operating in complex, matrix organisations with sound judgement and discretion
• A competitive SLT level base salary
• A car allowance
• 10% contributory pension
• PMI for you and a partner
• A range of Serco corporate benefits
• An opportunity to shape communications within a large, complex, purpose driven organisation

Benefits

• A car allowance
• 10% contributory pension
• PMI for you and a partner
• A range of Serco corporate benefits
• An opportunity to shape communications within a large, complex, purpose driven organisation