Head of Communications, UK&E

Serco Group plc; Hook; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A service provider company is looking for a Head of Communications to lead and deliver integrated communication strategies across UK & Europe. The role involves acting as a senior advisor to executive leaders, managing internal and external messaging, and shaping the company’s thought leadership agenda. The ideal candidate will have significant experience in B2B communications and a proven ability to influence high-level stakeholders. The position offers a competitive salary and additional benefits.

Benefits

Competitive base salary

Car allowance

10% contributory pension

PMI for you and a partner

Corporate benefits

Qualifications

• Senior experience in internal and external communications in a B2B or professional services environment.
• Proven experience leading and developing communications teams.
• Confidence operating in complex organisations.

Responsibilities

• Lead the delivery of integrated internal and external communications strategies.
• Act as a senior communications advisor to executive leaders.
• Shape and prioritise thought leadership agendas.

Skills

Excellent writing and editing skills

Strong storytelling capability

Experience advising C-suite executives

Managing crisis communications

Leading communications teams

Job description

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Head of Communications - UK & Europe

6-month Fixed Term Contract – Possibly to extend / become permanent

Location: Hook / London / Solihull (hybrid)

Serco delivers essential public services on behalf of governments across the UK and globally. Operating across defence, justice, transport, health and citizen services, we work in complex, high-profile environments where clarity, credibility and confidence in our communications matter.

We are seeking an experienced Head of Communications to join Serco UK & Europe on a 6-month Fixed Term Contract (with potential to become permanent), providing senior leadership across integrated internal and external communications at a pivotal point for the business. This is a visible, influential role, partnering closely with executive leaders to ensure Serco's story is clear, consistent and compelling - to our people, our customers and the wider market.

As Head of Communications, you will set and deliver the communications agenda across UK & Europe, aligned to Serco's People and Growth strategies. Acting as a trusted advisor to senior leaders, you will shape narratives that drive engagement internally and build credibility, trust and reputation externally.

This role suits a confident, accomplished communicator with strong storytelling instincts - someone who can quickly grasp complex issues, identify what matters, and translate it into content that cuts through.

What you'll be doing

• Lead the delivery of integrated internal and external communications strategies across UK & Europe
• Act as a senior communications advisor to the Group CEO, Executive Committee and Divisional leadership teams
• Translate business priorities, change initiatives and growth objectives into clear, aligned narratives
• Lead engaging internal communications that support strategy, culture, change and performance
• Partner with HR and senior leaders on change, culture and employee engagement communications
• Own and evolve core internal channels, including intranet, town halls, events and leadership communications
• Lead internal communications during sensitive or crisis situations, working closely with Media Relations
• Drive executive messaging and thought leadership across key external channels
• Shape and prioritise Serco's thought leadership agenda, informed by market insight and sector trends
• Work closely with Marketing and Brand to ensure consistency of tone, voice and messaging
• Lead, motivate and develop a high-performing communications team

What you'll bring

• Senior experience across internal and external communications in a B2B or professional services environment
• Excellent writing and editing skills, with the credibility to shape executive-level messaging
• Strong storytelling capability, able to simplify complexity without losing substance
• Proven experience advising and influencing C-suite and executive-level stakeholders
• Demonstrated experience leading and developing communications teams
• Strong experience managing crisis and sensitive communications
• Confidence operating in complex, matrix organisations with sound judgement and discretion

What we offer

• A competitive SLT level base salary
• A car allowance
• 10% contributory pension
• PMI for you and a partner
• A range of Serco corporate benefits
• An opportunity to shape communications within a large, complex, purpose driven organisation