Community Engagement Officer

Serco Limited; Sutton Coldfield; Hybrid; GBP 27,000; Full time

Job summary

A leisure services provider in the UK seeks a Community Engagement Officer to build relationships with local communities and partner organizations. Your role will involve creating inclusive activities within leisure centres to meet diverse community needs. Candidates should have a community development qualification and interpersonal skills to connect with various stakeholders. The position offers a competitive salary, excellent benefits, and opportunities for personal and professional development.

Benefits

21 days holiday plus bank holidays

Pension scheme up to 6%

24/7 Employee Assistance Programme

30% off at Serco-managed leisure centres

Discounts across around 1,000 retailers

Employee networks for support

Paid volunteering day each year

Qualifications

• Experience in community development or relevant leisure/community experience.
• Full, current driving licence is essential.
• Willingness to travel across Birmingham as required.

Responsibilities

• Build and maintain relationships with community organisations.
• Manage a community contact database.
• Develop opportunities for community activities in leisure centres.
• Coordinate activities with centre staff.
• Support organisations with activity implementation.

Skills

Strong communicator

Team player

Self-motivated

Organised

Flexible

Confident using IT

Passionate about equality

Education

Community development qualification

Tools

Microsoft Office

Job description

Job Details

Location: B73 6EB, must be willing to work between all our Birmingham leisure centres. Hours: 40 hours per week between Monday to Friday + occasional evenings / weekends when required. Salary: £26,280.07 per annum + Excellent benefits.

About the Role

As a Community Engagement Officer, you will play a key role in building strong relationships with local communities, voluntary organisations, and partners. You’ll help ensure our leisure centres offer more than just physical activity – creating welcoming spaces where people can connect, feel supported, and thrive. You will work across various leisure centres in Birmingham, identifying opportunities to deliver inclusive, community‑focused activities that meet the diverse needs of local residents.

Key Responsibilities

• Build and maintain strong relationships with community organisations and partners
• Create and manage a comprehensive community contact database
• Identify and develop opportunities for community activities within leisure centres
• Liaise with centre staff to book and coordinate activities and sessions
• Support organisations once activities are established
• Assist with member sign‑ups and site tours where required
• Identify and support applications for external grant funding
• Contribute to and lead the BCLT Sport & Community Engagement Plan
• Support centre staff with community‑related queries
• Assist with advertising and promotion of activities
• Ensure equality, diversity, safeguarding, and privacy needs are understood and met

About You

• A strong communicator with excellent interpersonal skills
• A team player who can build trust and positive relationships
• Self‑motivated, organised, and able to manage multiple projects
• Flexible and able to work under pressure
• Confident using IT and Microsoft Office packages
• Passionate about equality, diversity, and safeguarding

Essential Requirements

• A community development qualification and/or relevant leisure/community experience
• A full, current driving licence
• Willingness to travel across Birmingham as required

What we offer

• Holidays: 21 days (pro rata) plus bank holidays
• Pension: Up to 6% contributory pension scheme
• Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco‑managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax‑free, through our Payroll Giving Scheme.