Employment Skills and Systems Trainer

Serco Limited; Birmingham; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading training services provider in the UK is seeking an Employment Skills and Systems Trainer to design and deliver high-quality training across various sites. The ideal candidate will have a minimum Level 3 Award in Education and Training, proven experience in adult education, and flexibility to travel. This full-time role offers a salary of up to £35,000 per annum, a company car, and extensive training and development opportunities, along with a supportive work culture.

Benefits

25 days holidays plus bank holidays

Up to 6% contributory pension scheme

Company car

Wide range of learning opportunities

24/7 Employee Assistance Programme

Discounts at 1,000 retailers

Paid volunteering day each year

Qualifications

• Minimum Level 3 Award in Education and Training or equivalent.
• Proven experience designing and delivering staff training.
• Strong knowledge of online and face-to-face training methods.

Responsibilities

• Design and deliver training programs that meet regulatory requirements.
• Conduct training sessions face-to-face and online.
• Measure the impact of training using performance data.

Skills

Experience in designing and delivering training

Strong knowledge of training methods

Full UK driving licence

Experience in adult education

Education

Level 3 Award in Education and Training

Level 3 qualification in employability

Teaching or training qualification at Level 4

Tools

Elevate

BUD

Strata

Microsoft Dynamics

Job description

Midlands based, with weekly travel across Serco sites

Up to £35,000 per annum, depending on experience + company car

Full-time, 37 hours per week

Ready to make an impact?

As an Employment Skills and Systems Trainer in our Employment, Skills and Training Services team, you’ll play a key role in building capability across our Restart programmes.

You’ll design and deliver high-quality training that supports colleagues and participants, helping people move closer to sustainable employment while meeting contractual and regulatory requirements.

You’ll work across multiple Serco sites in the Midlands, delivering training in person and online, ensuring learning is inclusive, engaging and aligned to Serco’s values and standards.

You’ll be entrusted to:

• Design, update and deliver workforce skills and systems training programmes that meet commissioner, regulatory and contractual requirements
• Deliver engaging training through group sessions, workshops and one-to-one support, both face-to-face and online
• Train colleagues on systems including Elevate, BUD, Strata and Dynamics, supporting confident and compliant use
• Measure and evaluate training impact using performance data to support continuous improvement
• Work closely with training managers, quality, compliance, data and operational teams to support service delivery
• Promote safeguarding, health, safety and wellbeing across all learning activity

Does this sound like you?

You’ll be a great fit for this role if you have

Essential skills and experience

• A minimum Level 3 Award in Education and Training, or equivalent teaching or training qualification
• Level 3 subject‑specific qualification within employability or a related field
• Proven experience designing, coordinating and delivering staff training programmes
• Experience delivering training within adult education, employability or welfare‑to‑work environments
• Strong knowledge of both face‑to‑face and online training delivery methods
• A full UK driving licence, with the flexibility to travel weekly across Serco sites in the Midlands

Desirable skills and experience

• A teaching or training qualification at Level 4 or above
• Experience delivering training within Restart or similar employment support programmes
• Working knowledge of systems such as Elevate, BUD, Strata or Microsoft Dynamics
• Experience delivering Learning and Development programmes rated Ofsted Good or equivalent
• Experience designing and delivering colleague training programmes
• Experience working within AEB, DWP, ESFA or Ofsted‑regulated environments

Discover all you need to keep growing

Here you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

Because this is a place for you

Our people are integral to everything we do. That’s why our benefits are designed to put you first:

• Holidays: 25 days plus bank holidays
• Pension: Up to 6% contributory pension scheme
• Company car: A company car
• Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco‑managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax‑free, through our Payroll Giving Scheme.