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Hard FM Manager-University

Hays Property & Surveying
Loughborough
GBP 40,000 - 70,000
Job description

A renowned university has an exciting opportunity for a Maintenance Manager to oversee the busy maintenance of the campus estate, with over 60 reports including managers, supervisors and operatives.

The role

To provide Leadership and Management to a team of c 55 multidisciplinary staff who undertake maintenance and compliance-based tasks; manage the recruitment, selection and induction of new staff; set high standards of performance and behaviour and ensure the engagement of staff in the delivery of excellent service to all stakeholders; undertake Performance and Development Reviews (PDR's) with relevant direct reports, embedding a strong team ethic, cascading clear expectations, measuring performance and identifying training requirements for all levels; to oversee the Reward Review process making sure that University procedure is applied fairly and correctly to the Maintenance Team as a whole.

To work closely with the Director and the Department's Senior Leadership Team to develop an understanding of their key priorities, translating these into effective operational implementation plans; to support and act as an advocate for new initiatives, formulating and embedding change within the Maintenance Team where this is required.

To take responsibility for the day-to-day expenditure of the c£3m maintenance budgets, ensuring that spend is allocated against the correct budget codes is on target, and that procurement processes are fully adhered to throughout the team; identify and discuss any potential budgetary anomalies with the Director of Maintenance, Engineering and Sustainability.

To co-ordinate and engage with work processes relating to Reactive Maintenance, Planned and Preventative Maintenance and ongoing Compliance works, making sure that staffing resource is utilised effectively, and that stakeholders are kept fully involved in the planning process to minimise disruption.

To work in conjunction with the Engineering Team to co-ordinate and allocate tasks relating to minor works requests received from schools and other professional services; oversee the work involved and manage the Customer Feedback process.

To act as a champion for Health and Safety policy, ensuring that this culture of commitment is reflected and embedded within the Team; to take responsibility for H&S audits throughout the maintenance area, and to ensure that information and data is recorded accurately; to work closely with the department's Data and Information Team to ensure that asset data is up-to-date and accurate.

To work closely with colleagues from the extended Estates and Facilities Management Team (e.g. Development Manager, Technical Property Manager, depending on the situation) to develop and co-ordinate work plans for large-scale projects (e.g. Asset Tagging process and emergency situations).

To engage fully with the Director of Maintenance, Engineering and Sustainability, Electrical Manager, Residential Building Fabric Manager and Plumbing, Heating and HVAC Manager to identify personal training and development required throughout the team and take forward any elements of training that subsequently need to be cascaded within the team.

About You

You will ideally come from a building services maintenance background with excellent mechanical and engineering knowledge. Applications are welcome from ambitious individuals who are looking to further progress their careers. There are big complex buildings and infrastructure on campus and the M&E services are predominantly where the big maintenance issues are, so knowledge of the following would be advantageous: District Heat Networks, Chillers - service AHUs for large schools and sports facilities, CHPs with absorption chillers, refrigeration, large plant rooms and boiler rooms.

Part of the interview process will be a technical assessment, where candidates will be required to undertake a practical fault-finding exercise in a large multi-boiler plant room / energy centre, to demonstrate their knowledge of these types of systems.

Qualifications and Skills
  • Relevant experience in a complex environment such as the university with 100 buildings to maintain.
  • Lead a team of 60 maintenance operatives and understand the challenges that this can present.
  • Manage 80 x planned maintenance contracts.
  • Budget management of £3M PA (excluding pay).
  • Able to utilise the CAFM system to drive and manage performance.
  • Improve team engagement through a positive leadership style.
  • Have a strong safety background.
  • Excellent mechanical systems / engineering knowledge.
  • Problem solver using logical processes.
  • Ambitious for progression and development.
  • Customer focus and can be successful in the diverse community at the university.

Significant knowledge and experience of co-ordinating front-line services to customers and significant experience in the Estates/FM industry.
Substantial knowledge of Health, Safety and Environmental legislation and experience on how to apply within Facilities Management.
Significant experience of managing process change and delivering continuous improvement.
Experience of successfully leading in the delivery of high-quality Estate/FM operations.
Significant experience in budgetary control and review.
Excellent communications skills, both written and oral, including the delivery of significant briefs to senior staff or stakeholders.
Highly professional with proven ability to establish and maintain good working relationships with a broad range of clients.

A team player with outstanding people skills who can influence effectively, and gain buy-in from colleagues.
Able to work under pressure whilst delivering high-quality outputs.
Proactive, with a strong customer focus and a practical approach to problem-solving.
Competent in the use of IT (MS Office and Project) with an ability to quickly learn the operations of new systems.
Evidence of continual professional development (CPD) to enhance management and technical skills.
Graduate in an Engineering, Facilities Management or Building Services subject or HND/C with extensive work experience in one of these areas.
Management and Leadership qualification e.g. ILM Level 5 Cert/Diploma or demonstrate substantial successful management experience.
NEBOSH or equivalent H&S qualification.

Benefits

This role offers flexible working hours, subsidised crèche and holiday clubs,
21% employer contributory pension scheme,
44 days annual leave (inc bank holidays),
Free access to world-class sports facilities.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk.

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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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