It Support jobs in United Kingdom
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Reed Technology
2nd Line Support Advisor
Job summary
A leading recruitment agency is seeking a 2nd Line Support Advisor in Beeston. In this role, you'll provide second-line technical support for hardware and software issues, focusing on Android OS and payment processing technologies. Ideal candidates will have proven IT support experience and strong analytical skills. This position is full-time with training provided and offers a salary of £13.00 per hour. Join a dedicated team and contribute to exceptional service delivery.
Benefits
Qualifications
- Proven experience in an IT Support environment.
- Strong analytical and technical skills (hardware/software troubleshooting).
- Confidence with MS Office, web browsers, and databases.
Responsibilities
- Provide second-line technical support for hardware and software.
- Diagnose and resolve complex issues quickly and effectively.
- Support Android-based platforms and payment processing technologies.
Skills
EXCITING NEW OPPORTUNITY AVAILABLE NOW!
2nd Line Support Advisor
Based in Beeston
Days - Monday to Friday
Hours - Rota basis between 6am and 10pm (including 1 weekend out of 4)
13.00 per hour
Full training provided
Interviews to be held ASAP!
Join a global leader in mobile payment processing technologies as a Second Line Support Advisor. You'll be part of an expanding team dedicated to delivering exceptional technical support within the Transport Retail sector.
This role is ideal for someone with strong technical troubleshooting skills and experience providing remote support, particularly for Android OS and payment processing systems.
- Provide second-line technical support for hardware, software, and bespoke systems.
- Diagnose and resolve complex issues quickly and effectively.
- Support Android-based platforms and payment processing technologies.
- Collaborate with internal teams to ensure seamless service delivery.
- Proven experience in an IT Support environment.
- Strong analytical and technical skills (hardware/software troubleshooting).
- Intermediate to advanced PC literacy - confident with MS Office, web browsers, and databases.
- Experience with bespoke software and hardware solutions.
- Familiarity with Point of Sale (POS) environments.
Experience with any of the following will be an advantage:
- Android OS or other mobile operating systems.
- Mobile Device Management (MDM) tools.
- Remote access and support technologies.
- MySQL/MSSQL administration.
- AWS and Google Cloud Services.
- Remote deployment of software patches and upgrades.
- Payment systems (credit/debit card transactions and troubleshooting).
- Confident & Knowledgeable - demonstrating technical competence and assurance.
- Customer-Focused - delivering exceptional service and building trust.
- Passionate & committed - taking pride in meaningful results.
- Clear Communicator - projecting credibility and instilling confidence in users and colleagues.
- Responsible & Consistent - ensuring reliability and accountability in every interaction.
Apply now and join a team that values innovation, collaboration, and excellence in service delivery.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.