IT Field Service Technician (Contract) - 461776

Experis - ManpowerGroup; Bristol; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading IT service provider seeks an IT Field Service Technician for a contract role in Bristol. Responsibilities include managing IT hardware, handling service tickets, and executing repairs while ensuring compliance with SLAs. The role requires over 2 years of field service experience, SC Clearance eligibility, and a full UK driving licence. This position offers a pay rate of £18.87 per hour and the opportunity to work in a secure environment, making it ideal for proactive and detail-oriented candidates.

Benefits

31 days holiday entitlement

Hands-on experience with leading hardware vendors

Qualifications

• 2+ years in a PC field service or workshop environment.
• Familiarity with hardware repairs is essential.
• Must hold or be eligible for SC Clearance.

Responsibilities

• Handle and update service tickets for compliance.
• Manage hub stock and maintain asset records.
• Oversee hardware disposals as per requirements.
• Triage and repair equipment and liaise with vendors.
• Ensure lockers are stocked appropriately.
• Identify issues and suggest improvements to the Team Leader.
• Follow site regulations and processes.

Skills

PC field service experience

Hardware repair knowledge

HP & Dell accreditation

Full clean UK driving licence

Flexibility for out-of-hours rota

Job description

IT Field Service Technician (Contract)

Location: Abbey Wood, Bristol (BS34)
Clearance: Government SC Clearance Required
Start Date: ASAP
End Date: 30 June 2026
Schedule: Monday-Friday, 08:30-17:00
Contract Type: Consultant (IR35 In Scope)
Pay Rate: £18.87 per hour

About the Role

We are looking for an experienced IT Field Service Technician to join a secure, high‑profile environment. This role involves managing IT hardware and stock, performing repairs, and ensuring service levels are maintained across multiple sites.

Key Responsibilities

• Ticket Management: Handle and update service tickets for your hub and surrounding spokes, ensuring SLA compliance.
• Stock & Asset Management: Manage hub stock, scan items in/out, and maintain accurate asset records.
• Disposals: Oversee hardware disposals in line with contractual requirements.
• Hardware Repairs: Triage and repair in‑warranty equipment; liaise with vendors for parts and returns.
• Locker Replenishment: Ensure lockers are stocked appropriately.
• Service Improvement: Identify potential issues and suggest improvements to your Team Leader.
• Compliance: Follow all site regulations and agreed processes.

What We're Looking For

• Experience: 2+ years in a PC field service or workshop environment.
• Technical Skills: Familiarity with hardware repairs; HP & Dell accreditation (or willingness to train).
• Clearance: Must hold or be eligible for SC Clearance (UK National with UK passport).
• Driving Licence: Full, clean UK driving licence required.
• Flexibility: Must join the out‑of‑hours rota and standby schedule.

Additional Details

• Holiday Entitlement: 31 days (pro‑rata)
• IR35 Status: In Scope
• Pay Rate: £18.87 per hour

Why Join Us?

This is a fantastic opportunity to work in a secure environment, gain hands‑on experience with leading hardware vendors, and contribute to a critical IT support operation. If you're proactive, detail‑oriented, and thrive in a fast‑paced setting, we'd love to hear from you.

Apply Now to take the next step in your IT career.