IT Service Desk Administrator - Grow Your IT Career

Stannah; Andover; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading service provider based in Andover is seeking an IT Service Desk Administrator to manage user queries and IT issues, ensuring timely resolution through an ITSM tool. The ideal candidate will have experience in IT support, strong communication skills, and a desire to improve IT processes. This is a permanent, full-time position with a competitive salary and excellent benefits, fostering a collaborative environment that values diversity and inclusion.

Benefits

Market Aligned Salary

Profit Share Bonus Scheme

25 days holiday plus bank holidays

Pension Scheme

SimplyHealth Cash Plan

Life Assurance Scheme

Company Benefits Discount Rewards Scheme

Employee Assistance Programme

Enhanced maternity and paternity provision

Qualifications

• Proven experience in an IT support role.
• Ability to manage user queries and IT issues efficiently.
• Strong analytical and process improvement skills.

Responsibilities

• Act as a first point of contact for IT support requests.
• Respond to incidents, providing information and support.
• Coordinate resolution with internal teams and third parties.

Skills

Experience working in an IT environment

Strong prioritization skills

Experience with ITSM tools

Excellent communication skills

Education

ITIL knowledge

Job description

A leading service provider based in Andover is seeking an IT Service Desk Administrator to manage user queries and IT issues, ensuring timely resolution through an ITSM tool. The ideal candidate will have experience in IT support, strong communication skills, and a desire to improve IT processes. This is a permanent, full-time position with a competitive salary and excellent benefits, fostering a collaborative environment that values diversity and inclusion.