Frontline IT Support Engineer - Customer Care & Solutions

TurnerFox Recruitment; Mansfield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is looking for a skilled Customer Support Engineer in Mansfield. You will provide high-quality technical support and manage customer inquiries effectively. Ideal candidates should possess excellent customer service and communication skills, with a keen interest in IT. The role includes troubleshooting, managing support tickets, and engaging with third parties for solutions. Join a dynamic team that values development and improvement in technology usage.

Qualifications

• Strong communication skills, both written and verbal.
• Ability to work independently and as part of a team under pressure.
• A keen interest in developing IT skills.

Responsibilities

• Provide first-line support for all clients.
• Manage and maintain tickets ensuring resolution within SLAs.
• Communicate effectively with end users about their issues.

Skills

Excellent customer service skills

Good communication skills

Problem diagnosis

Time management

Job description

A recruitment agency is looking for a skilled Customer Support Engineer in Mansfield. You will provide high-quality technical support and manage customer inquiries effectively. Ideal candidates should possess excellent customer service and communication skills, with a keen interest in IT. The role includes troubleshooting, managing support tickets, and engaging with third parties for solutions. Join a dynamic team that values development and improvement in technology usage.