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Michael Page
Senior Service Assurance Manager (Service Management)
Job summary
A world-leading organisation is seeking a Senior Service Assurance Manager for a 6-month contract based in Castle Donington. The role involves delivering Service Assurance across Digital & Technology Tribes, managing performance, and improving service levels. Ideal candidates will have experience in Service Management and the Logistics and Retail industry. The position offers a competitive rate of £400–£450 per day.
Qualifications
- Proven experience in Service Management.
- Experience in managing major incidents and problem management.
- Preferable experience in Logistics and Retail industry.
Responsibilities
- Embed Service Management practices and ensure compliance with Service Levels.
- Act as primary link between Service Management and Tribe members.
- Manage overall Tech services across the Distribution Centre.
- Oversee change management, problem management, and incident management.
- Communicate with senior stakeholders.
- Collaborate with Product and Engineering teams.
- Lead IT support teams.
- Drive service level performance and reporting.
Skills
Senior Service Assurance Manager (Service Management) – 6 month contract (initially). Location: Onsite – Castle Donington. Rate: £400‑£450 per day (via Umbrella company).
We have a great opportunity with a world‑leading organisation to deliver Service Assurance across Digital & Technology Tribes. The Manager will monitor performance, identify trends, manage risks, and collaborate with Tribe leaders to develop insights, root causes, and improvement initiatives. Accountable for overall performance, the role demonstrates increased maturity over time.
- Embed Service Management practices and ensure compliance with Service Levels across assigned D&T Tribes.
- Act as primary link between Service Management and Tribe members, promoting ITIL4, DevOps, and SecOps frameworks.
- Manage overall Tech services across the Distribution Centre.
- Oversee change management, problem management, and incident management.
- Communicate with senior stakeholders in business and technology teams.
- Collaborate with Product and Engineering teams to ensure stability across the distribution centre.
- Lead IT support teams.
- Drive service level performance and reporting.
- Experience in Service Management.
- Experience managing major incidents, problem management.
- Preferable experience in Logistics and Retail industry.
We welcome applications from all sections of the community and people with diverse experience and backgrounds.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.