Complex Case Manager | University Hospital Southampton NHS Foundation Trust

University Hospital Southampton NHS FT; Eastleigh; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare institution is looking for a Complex Case Manager to enhance patient navigation through complex rehabilitation pathways across Hampshire and the Isle of Wight. The role requires strong communication and data analytics skills, along with clinical decision-making abilities. You'll collaborate with healthcare providers to improve service quality and identify barriers to patient care. This position offers the chance to make a meaningful impact in the lives of patients and their families while working in a supportive and flexible environment.

Qualifications

• Excellent communication to support patient navigation in complex rehabilitation pathways.
• Strong data analytics skills to identify barriers and unmet needs.
• Advanced clinical decision-making abilities to guide clinical teams.

Responsibilities

• Support patient flow from acute care to specialist rehabilitation settings.
• Collaborate with providers to resolve bottlenecks in rehabilitation services.
• Identify barriers to care and report on areas for development.
• Act as a link between providers and commissioners for improved service quality.
• Monitor adherence to care pathways with patient-specific advice.
• Travel across the South East region to all sites as required.

Skills

Highly effective communication skills

Data analytics and processing abilities

Advanced clinical decision-making skills

Job description

Overview

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us. Please see below for a detailed job description of the role.

The South East (SE) Neurosciences and Trauma Strategic Network is seeking a Complex Case Manager (CCM) to support the complex rehabilitation ODN and the Strategic Network in reviewing and transforming needs‑based complex rehab pathways across the South East. The successful candidate will work with two existing CCMs, with this role having a particular focus across Hampshire and the Isle of Wight. This role is unique in that it supports patients and their families in navigating the highly complex rehabilitation pathways and supports the Strategic Network in its transformation / streamlining of the pathways to improve access and outcomes for complex rehab patients.

University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations. Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.

We believe that using technology wisely shows strong time management and commitment to innovation. However, personalising your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI‑generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.

At UHS we’re committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.

At UHS, we proudly champion individuality, recognising that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti‑racist, anti‑discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.

Responsibilities

• Support patient flow from acute care to specialist rehab and community settings for patients with complex rehabilitation needs.
• Collaborate with providers to efficiently use rehab beds and resolve bottlenecks.
• Identify barriers and unmet needs using data and highlight areas for development.
• Act as a link between providers and commissioners, making recommendations to improve health equity, service quality and resource sustainability.
• Provide patient‑specific advice and monitor adherence to care pathways.
• Ability to travel to all sites across the SE region.

Qualifications

• Highly effective communication skills.
• Data analytics and processing abilities.
• Clinical credibility, advanced clinical decision‑making skills and ability to support clinical teams with education in all settings.

This advert closes on Sunday 21 Dec 2025.