2Nd Line Support Advisor

Adecco; Nottingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global leader in mobile payment solutions is looking for a 2nd Line Support Advisor in Nottingham. The ideal candidate will provide second-line technical support, focusing on Android OS and payment processing solutions. Responsibilities include troubleshooting, customer service, and collaborating with teams for service delivery. Strong IT Support experience and analytical skills are essential. Join a team that emphasizes innovation and excellent service.

Benefits

Full training provided

Competitive salary

Opportunities for innovation and collaboration

Qualifications

• Proven experience in an IT Support environment required.
• Strong analytical and technical skills for troubleshooting.
• Experience supporting Android OS and payment processing systems preferred.

Responsibilities

• Provide second-line technical support for hardware and software.
• Diagnose and resolve complex issues efficiently.
• Support Android platforms and various payment processing technologies.

Skills

IT Support experience

Technical troubleshooting

Customer service

Intermediate PC literacy

Tools

MS Office

MySQL/MSSQL

AWS

Google Cloud Services

Job description

2nd Line Support Advisor – Beeston, Monday to Friday (6am-10pm rota, 1 weekend out of 4)

£13.00 per hour. Full training provided. Interviews to be held ASAP.

Join a global leader in mobile payment processing technologies as a Second Line Support Advisor. You'll be part of an expanding team dedicated to delivering exceptional technical support within the Transport Retail sector.

This role is ideal for someone with strong technical troubleshooting skills and experience providing remote support, particularly for Android OS and payment processing systems.

Responsibilities

• Provide second-line technical support for hardware, software, and bespoke systems.
• Diagnose and resolve complex issues quickly and effectively.
• Support Android-based platforms and payment processing technologies.
• Collaborate with internal teams to ensure seamless service delivery.

Skills & Experience

• Proven experience in an IT Support environment.
• Strong analytical and technical skills (hardware/software troubleshooting).
• Intermediate to advanced PC literacy – confident with MS Office, web browsers, and databases.
• Experience with bespoke software and hardware solutions.Familiarity with Point of Sale (POS) environments.

Desirable Knowledge

• Android OS or other mobile operating systems.
• Mobile Device Management (MDM) tools.
• Remote access and support technologies.
• MySQL/MSSQL administration.
• AWS and Google Cloud Services.
• Remote deployment of software patches and upgrades.
• Payment systems (credit/debit card transactions and troubleshooting).

What We're Looking For

• Confident & Knowledgeable – demonstrating technical competence and assurance.
• Customer-Focused – delivering exceptional service and building trust.
• Passionate & committed – taking pride in meaningful results.
• Clear Communicator – projecting credibility and instilling confidence in users and colleagues.
• Responsible & Consistent – ensuring reliability and accountability in every interaction.

Apply now and join a team that values innovation, collaboration, and excellence in service delivery.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.