2nd Line Support Advisor

Adecco; East Midlands; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a 2nd Line Support Advisor in Beeston. In this role, you'll provide second-line technical support for hardware and software issues, focusing on Android OS and payment processing technologies. Ideal candidates will have proven IT support experience and strong analytical skills. This position is full-time with training provided and offers a salary of £13.00 per hour. Join a dedicated team and contribute to exceptional service delivery.

Benefits

Full training provided

Qualifications

• Proven experience in an IT Support environment.
• Strong analytical and technical skills (hardware/software troubleshooting).
• Confidence with MS Office, web browsers, and databases.

Responsibilities

• Provide second-line technical support for hardware and software.
• Diagnose and resolve complex issues quickly and effectively.
• Support Android-based platforms and payment processing technologies.

Skills

Technical troubleshooting skills

Strong analytical skills

Intermediate to advanced PC literacy

Experience with bespoke software

Familiarity with Point of Sale (POS)

Job description

EXCITING NEW OPPORTUNITY AVAILABLE NOW!

2nd Line Support Advisor

Based in Beeston

Days - Monday to Friday

Hours - Rota basis between 6am and 10pm (including 1 weekend out of 4)

13.00 per hour

Full training provided

Interviews to be held ASAP!

Join a global leader in mobile payment processing technologies as a Second Line Support Advisor. You'll be part of an expanding team dedicated to delivering exceptional technical support within the Transport Retail sector.

This role is ideal for someone with strong technical troubleshooting skills and experience providing remote support, particularly for Android OS and payment processing systems.

Responsibilities

• Provide second-line technical support for hardware, software, and bespoke systems.
• Diagnose and resolve complex issues quickly and effectively.
• Support Android-based platforms and payment processing technologies.
• Collaborate with internal teams to ensure seamless service delivery.

Skills & Experience

• Proven experience in an IT Support environment.
• Strong analytical and technical skills (hardware/software troubleshooting).
• Intermediate to advanced PC literacy - confident with MS Office, web browsers, and databases.
• Experience with bespoke software and hardware solutions.
• Familiarity with Point of Sale (POS) environments.

Desirable Knowledge

Experience with any of the following will be an advantage:

• Android OS or other mobile operating systems.
• Mobile Device Management (MDM) tools.
• Remote access and support technologies.
• MySQL/MSSQL administration.
• AWS and Google Cloud Services.
• Remote deployment of software patches and upgrades.
• Payment systems (credit/debit card transactions and troubleshooting).

What We're Looking For:

• Confident & Knowledgeable - demonstrating technical competence and assurance.
• Customer-Focused - delivering exceptional service and building trust.
• Passionate & committed - taking pride in meaningful results.
• Clear Communicator - projecting credibility and instilling confidence in users and colleagues.
• Responsible & Consistent - ensuring reliability and accountability in every interaction.

Apply now and join a team that values innovation, collaboration, and excellence in service delivery.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.