ICT Business Support Analyst

North West Leicestershire District Council; Coalville; Hybrid; GBP 28,000 - 33,000; Full time

Job summary

A local government entity in the UK is seeking an ICT Business Support Analyst for a fixed term contract until March 2027. The role involves providing IT support to approximately 500 users, dealing with software and hardware issues, and building devices. Candidates should have a good understanding of Microsoft applications and desktop/server technologies. This position offers a competitive salary ranging from £28,598 to £32,061, a hybrid working scheme, and ample leave benefits.

Benefits

34 days holiday increasing to 38 after 5 years

Attractive Local Government Pension Scheme

Employee benefits programme

Continued training and development opportunities

Qualifications

• Good knowledge of Microsoft's Office 365 stack.
• Ability to provide first/second line IT support.
• Experience dealing with hardware and software issues.

Responsibilities

• Provide IT support to approximately 500 users.
• Assist with building laptops, smartphones, and peripheral devices.
• Handle technical queries related to software and hardware.

Skills

Knowledge of Microsoft Applications

Experience with desktop and server technologies

Understanding of mobile devices

Familiarity with network and security

Job description

ICT Business Support Analyst – Fixed Term Contract – until 31st March 2027

External

The Council is investing in technology and an extensive programme of modernisation to drive operational efficiency and further improve the customer service provided to customers. We are looking for someone to join our busy team and provide IT support to approx. 500 users at the Council. The job includes being required to provide first / second line support and technical assistance dealing with users software and hardware issues and the building of laptops, smartphones and peripheral devices. We are predominantly a Microsoft house and use the full Office 365 stack and a range of bespoke applications so must have a good knowledge and understanding of Microsoft Applications, desktop and server technologies, plus experience and understanding of mobile devices, network and security.

• 36.25 hrs per week with an annual salary of £28,598 - £32,061 per annum
• Agile working scheme with a combination of home and office working. This role requires office-based working on a rota basis
• 34 days holiday (including bank holidays) increasing to 38 days after 5 years (full time equivalent)
• Attractive Local Government Pension Scheme with at least 22.7% employer’s contribution
• Employee benefits programme’ including payback on medical, dental and optical expenses
• Continued training and development opportunities
• This role will be subject to a basic DBS check

Interested...? Take a look at the job pack online or please feel free to get in touch with Guy Moores at [e-mail] or 01530 454718, who will be happy to discuss this important and exciting role.

You can apply for any of our posts online at https://www.nwleics.gov.uk/pages/jobs_and_careers

Applications must be made using the on-line application process. Disabled applicants who meet the essential criteria for the job will be guaranteed an interview. We welcome applications from all sections of the community. This is an exciting time of change at NWLDC as we progress devolution and local government reorganisation (LGR). To learn more about what this means, visit: Devolution - North West Leicestershire District Council and email [e-mail] if you have any questions.

Closing Date: Sunday 11/01/2026