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3Rd Line AV Support Engineer
Descrizione del lavoro
A leading audiovisual support company is looking for a 3rd Line AV Support Engineer in London. This permanent full-time position requires providing high-quality support services, troubleshooting AV issues, and collaborating with cross-functional teams. Ideal candidates will have over 2 years of experience in AV support and a strong knowledge of various AV hardware, ensuring effective problem resolution and service improvements.
Servizi
Competenze
- 2+ years in AV support within a service operations environment.
- Ability to manage workloads and collaborate effectively.
Mansioni
- Provide incident, request, change, and problem management support.
- Troubleshoot AV issues and perform root cause analysis.
- Monitor systems and suggest service improvements.
Conoscenze
Strumenti
Job title: 3rd Line AV Support Engineer
Role Type: Permanent, Full time
Location: London
Join a dynamic team of AV experts delivering high-quality support services across client environments. This role offers collaboration with cross-functional teams, weekly self-development time, staggered shifts, and opportunities for on-site work.
- Provide incident, request, change, and problem management support.
- Troubleshoot AV issues, meet SLA targets, and perform root cause analysis.
- Monitor systems, elevate issues, and suggest service improvements.
- Support remote and on-site upgrades and contribute to knowledge sharing.
- Collaborate with project teams and attend regular reviews and client meetings.
- Participate in on-call rota and occasional planned on-site support.
- 2+ years in AV support within a service operations environment.
- Strong knowledge of Microsoft Teams Rooms and AV hardware (Yealink, Logitech, Lenovo, Poly, Surface Hubs, Teams phones).
- Proven L2-L3 support experience, excellent communication, and problem-solving skills.
- Ability to manage workloads, work flexibly, and collaborate effectively.
* Il benchmark retributivo si basa sugli obiettivi retributivi dei leader del mercato nei rispettivi settori. È pensato per orientare gli utenti Premium nella valutazione delle posizioni aperte e aiutarli a negoziare la propria retribuzione. Tale benchmark non è fornito direttamente dall'azienda, quindi la retribuzione effettiva potrà risultare anche notevolmente superiore o inferiore.