3Rd Line AV Support Engineer

TXP; City Of London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading audiovisual support company is looking for a 3rd Line AV Support Engineer in London. This permanent full-time position requires providing high-quality support services, troubleshooting AV issues, and collaborating with cross-functional teams. Ideal candidates will have over 2 years of experience in AV support and a strong knowledge of various AV hardware, ensuring effective problem resolution and service improvements.

Benefits

Weekly self-development time

Opportunities for on-site work

Collaboration with experts

Qualifications

• 2+ years in AV support within a service operations environment.
• Ability to manage workloads and collaborate effectively.

Responsibilities

• Provide incident, request, change, and problem management support.
• Troubleshoot AV issues and perform root cause analysis.
• Monitor systems and suggest service improvements.

Skills

AV support

Microsoft Teams Rooms

AV hardware

Communication skills

Problem-solving skills

Tools

Yealink

Logitech

Lenovo

Poly

Surface Hubs

Teams phones

Job description

Job title: 3rd Line AV Support Engineer

Role Type: Permanent, Full time

Location: London

Join a dynamic team of AV experts delivering high-quality support services across client environments. This role offers collaboration with cross-functional teams, weekly self-development time, staggered shifts, and opportunities for on-site work.

Key Responsibilities

• Provide incident, request, change, and problem management support.
• Troubleshoot AV issues, meet SLA targets, and perform root cause analysis.
• Monitor systems, elevate issues, and suggest service improvements.
• Support remote and on-site upgrades and contribute to knowledge sharing.
• Collaborate with project teams and attend regular reviews and client meetings.
• Participate in on-call rota and occasional planned on-site support.

Required Skills & Experience

• 2+ years in AV support within a service operations environment.
• Strong knowledge of Microsoft Teams Rooms and AV hardware (Yealink, Logitech, Lenovo, Poly, Surface Hubs, Teams phones).
• Proven L2-L3 support experience, excellent communication, and problem-solving skills.
• Ability to manage workloads, work flexibly, and collaborate effectively.