Technical Support Engineer (Previous Relevant Experince is Required) in CV34 6EE

Energy Jobline ZR; Heathcote; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading technology company in Heathcote is looking for a Technical Support Engineer to help manage critical infrastructure. This role requires strong problem-solving and communication skills, with vendor certifications being beneficial. The company offers extensive opportunities for learning and has a strong emphasis on team success and inclusivity. Benefits include up to 34 days of holiday and a company pension scheme.

Benefits

34 days holiday plus public holidays

Company pension scheme

Family friendly policies

Occupational health support

Discounts with Telent Reward scheme

Qualifications

• Vendor certification in VMware, MS Windows System Support, Cisco LAN / WAN is beneficial.
• Knowledge of McAfee SIEM Security - Security Information Events Management.
• Education in IT or ICT further education.

Responsibilities

• Configuration and replacement of data center equipment.
• Provide support both on-site and on-call for TPCMS.
• Proactively monitor availability and performance of systems.
• Resolve TPCMS issues or assign for resolution.
• Engage with System Management Team for continuous improvement.
• Ensure Service Level Agreement targets are met.
• Support transition of TPCMS service to other parties.

Skills

Problem-solving

Strong communication

Adaptability

Education

IT / ICT further education

Tools

VMware

Cisco

Juniper

McAfee SIEM

Job description

Technical Support Engineer

Our Technology Teams at Telent are focused and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure and businesses across the country. Be prepared to jump right in when you join - to innovate and develop networks and systems for millions. The work is involved, but the reward is great - our work makes an impact! Help build and keep the nation's critical infrastructure connected and protected 24/7.

What you’ll do:

• Configuration and replacement of datacentre equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts whilst maintaining system operation.
• Provide both on-site and on-call support capacity for TPCMS with an ability to travel throughout the UK.
• Proactively monitor the availability, performance, and security of TPCMS as part of a 24x7 team.
• Address TPCMS issues either by resolving the issue or assigning to internal staff (engineers) or external providers (such as suppliers of equipment) to resolution.
• Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer.
• Ensure all Service Level Agreement targets are exceeded.
• Support the transition of the TPCMS service to other parties by aiding the development and training needs of candidates.

Who you are:

This role would be ideal for an organized, proactive and diligent 1st Line Support Engineer. This is a great opportunity for someone looking to grow in the field of IT support! The 1st Line Support Engineer role would suit someone who enjoys solution-finding and thrives in a team environment. Given the 12-hour shift rotation and the nature of the team, it is clear that adaptability and strong communication credentials will be key in this position. It would be a perfect fit for someone eager to develop their technical experiences while contributing to the team's success.

Key Requirements:

• Vendor certification of the following would be beneficial: VMware, MS Windows System Support, Cisco knowledge LAN / WAN, Juniper, IP Trade.
• McAfee SIEM Security - Security Information Events Management knowledge.
• IT / ICT further education.

What we offer:

A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.

The additional benefits with this role:

• 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually.
• Company pension scheme.
• A range of family friendly policies.
• Occupational health support and wellbeing Portal.
• Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.

Learn more about Telent:

Click here for Telent Video!

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.