Technical Support Engineer (AV/Electrical Installations)

Rise Technical Recruitment; Oxford; On-site; GBP 32,000 - 38,000; Full time

Job summary

A leading technical recruitment agency seeks a Technical Support Engineer in Oxford. The role involves providing technical support for high-tech products while ensuring customer satisfaction. Ideal candidates will have experience in AV or electrical installations and strong communication skills. This position offers full-time hours, training, and opportunities for career progression.

Benefits

Training opportunities

Excellent company benefits

Career progression

Qualifications

• Experience in AV or electrical installations.
• Good written and verbal communication skills.
• Interest in technical support and professional development.

Responsibilities

• Act as the technical point of contact for customers and engineers.
• Resolve technical issues quickly.
• Participate in OEM training for product knowledge.

Skills

AV or electrical installations background

Good communication skills

Technical troubleshooting

Job description

Overview

Technical Support Engineer (AV/Electrical Installations) – Reading, Berkshire. Salary: 32,000 - 38,000 + Training + Progression + Excellent Company Benefits.

Excellent opportunity for someone from an AV or electrical installations background who is looking for a technical support role working with a portfolio of high tech products with a global business.

Do you come from an electrical background and looking to use your skills in a new environment? Are you looking for a varied role that allows you to increase your technical skills through dedicated OEM training?

This company has been established for nearly 20 years and are specialists in the manufacture, installation and maintenance of high tech electronic equipment used in residential and commercial properties the world over. They have grown massively throughout their history and are looking for people to join their specialist team on their journey of rapid expansion.

This role involves working with customers across the UK and acting as the first point of contact for technical enquiries. You will interact with customers and engineers via phone, video calls and remote login sessions to resolve issues as quickly as possible. The role also offers development opportunities with company products and software offerings. This role will be Monday to Friday and require in-office presence full time.

The Role

• Technical point of contact for customers and Engineers
• Take ownership of technical support and resolve issues as soon as possible
• Specialist OEM training given on their range of high tech products

The Person

• Someone from an AV or electrical installations background
• Good communications skills - both written and verbal
• Looking for progression and training opportunities with a global business

To apply for this role or to be considered for further roles, please click "Apply Now" or contact Adam Peters at Rise Technical Recruitment.

Rise Technical Recruitment Ltd acts as an employment agency for permanent roles and an employment business for temporary roles.

The salary bracket shown is the range available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.