Technical Support Engineer

Technical Resources Ltd; Rotherham; On-site; GBP 29,000 - 35,000; Full time

Job summary

A growing gate automation and access control distributor in Rotherham is looking for a Technical Support Engineer. This role entails providing technical support to customers, assisting the sales team, and being involved in product testing. Ideal candidates will have a strong interest in electronics and excellent communication skills. This position offers a competitive salary, full training, and opportunities for career development.

Benefits

Competitive basic salary up to £35,000

Full product training and career development opportunities

20 days annual leave (rising to 25 with service) + bank holidays

Contributory pension scheme

Onsite parking

Opportunities for progression

Qualifications

• Experience or strong interest in electronics or electromechanical systems.
• Excellent telephone manner and communication skills.
• Strong written and verbal English skills with attention to detail.
• Ability to work effectively both independently and as part of a team.

Responsibilities

• Provide technical support to customers via phone, email, and in person.
• Assist the sales team with pre-sales enquiries and product recommendations.
• Support with testing new products and solutions within the gate automation range.
• Handle RMA processes with suppliers.
• Maintain excellent communication and customer service standards.
• Receive full training to develop product and industry knowledge.

Skills

Experience or strong interest in electronics or electromechanical systems

Excellent telephone manner and communication skills

Strong written and verbal English skills with attention to detail

Ability to work effectively both independently and as part of a team

Job description

We are seeking a Technical Support Engineer to join a growing gate automation and access control distributor based in Rotherham. This role is ideal for someone with a background or strong interest in electronics, gate automation, or access control systems, who enjoys problem-solving and providing exceptional customer support.

Key Responsibilities

• Provide technical support to customers via phone, email, and in person.
• Assist the sales team with pre-sales enquiries and product recommendations.
• Support with testing new products and solutions within the gate automation range.
• Handle RMA (Return Merchandise Authorisation) processes with suppliers.
• Maintain excellent communication and customer service standards.
• Receive full training to develop product and industry knowledge

Skills & Experience Required

• Experience or strong interest in electronics or electromechanical systems.
• Excellent telephone manner and communication skills.
• Strong written and verbal English skills with attention to detail.
• Ability to work effectively both independently and as part of a team.

What's on Offer

• Competitive basic salary up to £35,000.
• Full product training and career development opportunities.
• 20 days annual leave (rising to 25 with service) + bank holidays.
• Contributory pension scheme.Onsite parking.
• Be part of an ambitious, growing company with excellent progression potential.