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3rd Line Support Engineer
ASA Recruitment
City Of London
Teletrabalho
GBP 40.000 - 60.000
Tempo integral
Há 13 dias

Resumo da oferta

A leading recruitment agency is seeking a skilled 3rd Line Support Analyst to provide technical mentorship and resolve complex issues in a full-time remote role. The ideal candidate will have strong problem-solving abilities and a track record in IT support, especially with Microsoft technologies and virtualization. This position offers opportunities to lead projects and collaborate with internal teams.

Qualificações

  • Minimum 3 years' experience in a similar third line support or senior IT support role.
  • Strong knowledge of Windows Server, Active Directory, Microsoft 365, Azure.

Responsabilidades

  • Act as a final escalation point for technical issues.
  • Deliver infrastructure upgrades, patching, and migrations.
  • Document resolutions and client environments.

Conhecimentos

Problem-solving abilities
Technical documentation skills
Customer service focus

Formação académica

Relevant certifications (Microsoft, CCNA, CompTIA Security, ITIL)

Ferramentas

Microsoft 365
Microsoft Azure
VMware
Hyper-V
Cisco equipment
Descrição da oferta de emprego
Overview

Are you a skilled in 3rd Line Support Analyst

We have a fantastic contract opportunity for 3rd Line Support Analyst to work for a London client - Full time Remote

Responsibilities
  • Act as a final escalation point for 1st and 2nd line, while providing technical mentoring to junior engineers
  • Troubleshoot and resolve complex technical issues in Windows Server, Active Directory, Microsoft 365, Azure, networking, and virtualization environments.
  • Deliver infrastructure upgrades, patching, migrations, and project-based work for multiple clients.
  • Collaborate with internal teams and vendors to resolve hardware/software issues.
  • Document resolutions, knowledge articles, and client environments in the service management system.
  • Ensure SLAs and KPIs are met or exceeded
What you’ll bring
  • Ideal candidate will have strong problem-solving abilities, deep technical knowledge across a broad range of systems, and the ability to work effectively under pressure.
  • Act as a final escalation point for 1st and 2nd line, while providing technical mentoring to junior engineers
  • Troubleshoot and resolve complex technical issues in Windows Server, Active Directory, Microsoft 365, Azure, networking, and virtualization environments.
  • Deliver infrastructure upgrades, patching, migrations, and project-based work for multiple clients.
  • Collaborate with internal teams and vendors to resolve hardware/software issues.
  • Document resolutions, knowledge articles, and client environments in the service management system.
  • Ensure SLAs and KPIs are met or exceeded
What you’ll need to have
  • Minimum 3 years' experience in a similar third line support or senior IT support role within an MSP environment
  • Along with our Service Manager and Head of Technology you will have the ability to technically lead, implement and deliver projects for our clients.
  • Microsoft 365 (Exchange, SharePoint, Intune, Conditional Access, EntraID and Security)
  • Microsoft Azure (SaaS, IaaS, Migration. Full & Hybrid)
  • Experience implementing and managing virtualization technologies such as VMware and Hyper-V.
  • Experience managing and troubleshooting firewalls and other security appliances
  • Networking (Cisco, SonicWall, HP)
  • Disaster Recovery & Online Backup
  • Mail DNS (MX, DMARC, DKIM, SPF)
  • Document technical procedures, configurations, and project plans.
  • Project experience (migrations, cloud deployments)
  • Excellent written and verbal communication skills with a strong customer service focus
  • Relevant certifications (Microsoft, CCNA, CompTIA Security, ITIL) are a plus
Company

ASA Recruitment is one of Scotland's largest independent multi-sector recruitment agencies. We specialise in providing effective tailored solutions for permanent, contract and temporary employment requirements for our Clients and Candidates. We are members of the REC and are ISO certified.

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