It Support Engineer ofertas em Grã-Bretanha

Are you a skilled in 3rd Line Support Analyst

We have a fantastic contract opportunity for 3rd Line Support Analyst to work for a London client - Full time Remote

• Act as a final escalation point for 1st and 2nd line, while providing technical mentoring to junior engineers
• Troubleshoot and resolve complex technical issues in Windows Server, Active Directory, Microsoft 365, Azure, networking, and virtualization environments.
• Deliver infrastructure upgrades, patching, migrations, and project-based work for multiple clients.
• Collaborate with internal teams and vendors to resolve hardware/software issues.
• Document resolutions, knowledge articles, and client environments in the service management system.
• Ensure SLAs and KPIs are met or exceeded

• Ideal candidate will have strong problem-solving abilities, deep technical knowledge across a broad range of systems, and the ability to work effectively under pressure.
• Act as a final escalation point for 1st and 2nd line, while providing technical mentoring to junior engineers
• Troubleshoot and resolve complex technical issues in Windows Server, Active Directory, Microsoft 365, Azure, networking, and virtualization environments.
• Deliver infrastructure upgrades, patching, migrations, and project-based work for multiple clients.
• Collaborate with internal teams and vendors to resolve hardware/software issues.
• Document resolutions, knowledge articles, and client environments in the service management system.
• Ensure SLAs and KPIs are met or exceeded

• Minimum 3 years' experience in a similar third line support or senior IT support role within an MSP environment
• Along with our Service Manager and Head of Technology you will have the ability to technically lead, implement and deliver projects for our clients.
• Microsoft 365 (Exchange, SharePoint, Intune, Conditional Access, EntraID and Security)
• Microsoft Azure (SaaS, IaaS, Migration. Full & Hybrid)
• Experience implementing and managing virtualization technologies such as VMware and Hyper-V.
• Experience managing and troubleshooting firewalls and other security appliances
• Networking (Cisco, SonicWall, HP)
• Disaster Recovery & Online Backup
• Mail DNS (MX, DMARC, DKIM, SPF)
• Document technical procedures, configurations, and project plans.
• Project experience (migrations, cloud deployments)
• Excellent written and verbal communication skills with a strong customer service focus
• Relevant certifications (Microsoft, CCNA, CompTIA Security, ITIL) are a plus

ASA Recruitment is one of Scotland's largest independent multi-sector recruitment agencies. We specialise in providing effective tailored solutions for permanent, contract and temporary employment requirements for our Clients and Candidates. We are members of the REC and are ISO certified.

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