3rd Line Support Engineer in Cardiff

Energy Jobline CVL; Cardiff; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading technology services provider is seeking a skilled 3rd Line Service Desk Engineer in Cardiff. The ideal candidate will manage IT infrastructure, have strong experience with Microsoft Azure and Intune, and be comfortable with PowerShell scripting. This full-time role features a 4 days on, 4 days off pattern. Responsibilities include managing digital environments, compliance, and supporting clients. If you have a passion for automation and proactive system management, we encourage you to apply.

Qualifications

• 3-5+ years in an IT support or infrastructure role.
• Strong experience with Microsoft Azure, Intune, Manage Engine, and M365.
• Confident scripting with PowerShell.
• Hands-on with VMs, networking, and security.

Responsibilities

• Manage Entra ID, SSO, Azure, and domain controllers.
• Ensure compliance with Cyber Essentials.
• Use Intune and Autopilot for endpoint management.
• Manage SaaS backup solutions and run DR tests.
• Handle support tickets from start to finish.

Skills

IT support experience

Microsoft Azure

PowerShell scripting

Networking knowledge

Disaster recovery planning

Education

AZ-104 certification (or working towards it)

Tools

Microsoft Intune

Manage Engine

M365

Job description

Overview

Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide.

We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.

Position

Now Hiring: 3rd Line Service Desk Engineer

Location: Cardiff (onsite)

Employment: Full Time – 4 days on, 4 days off pattern

We\'re looking for a skilled 3rd Line Engineer who can take ownership of infrastructure, security, and support across a varied client estate. If you’re comfortable with Microsoft environments, proactive about automation, and solid in backup and disaster recovery, this one\'s for you.

Responsibilities

• Infrastructure & Microsoft Stack: Manage Entra ID, SSO, Azure, VMs, domain controllers, file servers, RDS.
• Patch management across OS, apps and antivirus (Defender).
• Ensure compliance with Cyber Essentials and report on system health.
• Endpoint Management & MDM: Use Intune, Autopilot, Apple Business Manager, Manage Engine, MaaS360 (legacy).
• Keep devices secure and compliant through patching and policies.
• Report on endpoint coverage and daily compliance checks.
• Automation & Scripting: Push automation using PowerShell and find smarter, more efficient ways to run systems and reduce manual work.
• Backups & DR: Manage SaaS backup solutions; Run DR tests (Azure failover, M365 restore, network failover); Work with clients on recovery planning (RTO/RPO), and act as an escalation point during incidents.
• Monitoring & Proactive Support: Proactively identify improvements in IaaS, SaaS, and network services; Attend monthly client reviews to add value, answer questions, and advise on upgrades.
• Ticketing & Support: Handle tickets from start to finish: triage, investigate, resolve, document; Collaborate with internal teams and 3rd parties when needed; Develop knowledge base articles to improve support speed and consistency.

Ideal Skills & Qualifications

• 3-5+ years in an IT support or infrastructure role
• Strong experience with Microsoft Azure, Intune, Manage Engine, and M365
• AZ-104 certification (or working towards it)
• Confident scripting with PowerShell
• Hands-on with VMs, networking, security and DR planning
• Good communicator, detail-oriented, and a problem-solver

How to Apply

If this sounds like it could be of interest to you please apply now for more details, thanks.

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.