Operation Support Engineer

Electus Recruitment; City Of London; Hybrid; GBP 52,000 - 80,000; Full time

Job summary

A leading recruitment firm is seeking a Principal Operations Support Engineer in Harrogate, Yorkshire. This role involves leading the operational integrity of critical systems with a salary range of £52,900 - £79,300. Ideal candidates will have a STEM degree and proven experience in LINUX, Perl, and Python. This permanent position offers hybrid working opportunities.

Qualifications

• 5 years of relevant technical or engineering experience.
• Experience supporting an on-call rota in a demanding environment.

Responsibilities

• Review and report on multiple systems performance.
• Maintain tools and scripts using Perl, Python, and Grafana.
• Lead on-call anomaly support for critical systems.
• Validate Standard Operating Procedures and training material.

Skills

LINUX

Perl

Python

Grafana

Education

Bachelor of Science Degree in STEM

Tools

Jira

Confluence

Git

Job description

Principal Operations Support Engineer

Due to the nature of work at our client’s site, these vacancies are only open to British Citizens who hold DV clearance or can obtain it.

Location: Harrogate, Yorkshire (Hybrid Working)

Salary: £52,900 - £79,300

A senior opportunity exists to join a world leading defence and cyber technology organisation as a Principal Operations Support Engineer. This role is fundamental to maintaining the operational integrity, reliability, and security of critical mission systems. We are recruiting on behalf of a highly respected global enterprise operating at the cutting edge of secure system delivery.

The Role: Operational Excellence and System Leadership

The Principal Operations Support Engineer acts as a senior technical authority and operational leader, focused on maximising system uptime and efficiency. This position requires a blend of hands‑on technical skills, strong leadership, and an absolute commitment to process and compliance within a secure environment.

Key Responsibilities

• Serving as a Responsible System Engineer, reviewing and reporting on multiple systems performance and trending data.
• Developing, maintaining, and utilising necessary trending and monitoring tools and scripts using languages such as Perl, Python, and Grafana.
• Overseeing and leading the review, update, and validation of Standard Operating Procedures and training material for multiple system generations.
• Leading 24/7 on‑call anomaly support and resolution activities for critical systems.
• Successfully completing and maintaining a Systems Controller certification with a minimum requirement of real‑time operations shifts per quarter.
• Reviewing and supporting factory design working groups and future systems development to assess and mitigate impacts on system operability.
• Utilising Agile processes and tools including Jira, Confluence, and Git to coordinate departmental tasking across a multi‑site enterprise.
• Interfacing directly with government customers and factory specialists in technical exchanges and question answering forums.

Essential Candidate Requirements

• A Bachelor of Science Degree in a STEM discipline (Science, Technology, Engineering, Math) plus 5 years of relevant technical or engineering experience. Equivalent experience with a Master of Science (3 years) or a PhD (0 years) will also be considered.
• Proven experience in the use of LINUX, Perl, Python and similar development tools.
• Ability to work in a demanding, real‑time operational environment including supporting an on‑call rota.

Desirable Skills and Experience

• Prior operational or systems engineering experience, ideally within the defence or intelligence sector.
• Experience working with trending and monitoring toolsets such as Grafana.
• Experience leading and mentoring junior engineers.
• Experience working effectively in a geographically diverse team and matrix organisation.

This is a permanent role.