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IT Support Technician II – Global Help Desk & Automation
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IT Support Technician II – Global Help Desk & Automation
Zusammenfassung
A leading technology platform for restaurants is seeking a Help Desk Tier II to provide technical support and lead IT projects. The ideal candidate should have strong skills in PC & Mac support, network troubleshooting, and scripting, and be able to thrive in a dynamic environment. This role includes the handling of complex technical issues and delivering exceptional service to both internal and external clients. Join a culture focused on growth, collaboration, and well-being.
Leistungen
Qualifikationen
- Experience resolving complex technical problems related to hardware and software.
- Strong critical thinking skills to devise solutions.
- Ability to handle competing priorities in a fast-paced environment.
Aufgaben
- Provide technical support to end users through chat, email, and remote support.
- Lead internal IT projects and identify service automation opportunities.
- Manage ticket queue with SLAs in mind.
Kenntnisse
Tools
* Der Gehaltsbenchmark wird auf Basis der Zielgehälter bei führenden Unternehmen in der jeweiligen Branche ermittelt und dient Premium-Nutzer:innen als Richtlinie zur Bewertung offener Positionen und als Orientierungshilfe bei Gehaltsverhandlungen. Der Gehaltsbenchmark wird nicht direkt vom Unternehmen angegeben. Er kann deutlich über bzw. unter diesem Wert liegen.