IT Support Technician II – Global Help Desk & Automation

OpenTable; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading technology platform for restaurants is seeking a Help Desk Tier II to provide technical support and lead IT projects. The ideal candidate should have strong skills in PC & Mac support, network troubleshooting, and scripting, and be able to thrive in a dynamic environment. This role includes the handling of complex technical issues and delivering exceptional service to both internal and external clients. Join a culture focused on growth, collaboration, and well-being.

Benefits

Work from anywhere for up to 20 days per year

Company-paid therapy sessions

Generous paid vacation + time off for your birthday

Paid parental leave

Development Dollars for career growth

Private health & dental insurance

5 weeks paid vacation

Discounted gym membership

Free lunch 2 days per week

Qualifications

• Experience resolving complex technical problems related to hardware and software.
• Strong critical thinking skills to devise solutions.
• Ability to handle competing priorities in a fast-paced environment.

Responsibilities

• Provide technical support to end users through chat, email, and remote support.
• Lead internal IT projects and identify service automation opportunities.
• Manage ticket queue with SLAs in mind.

Skills

PC and Mac hardware/software support

Computer system security & compliance policies

ITSM and Service Desk management concepts

Experience supporting GSuite & Office 365

Network troubleshooting experience

Exceptional written and verbal communication skills

Collaborative attitude - team player

Scripting experience (bash, PowerShell, Python)

Tools

Okta

Azure/Intune

Jamf

Zapier

Workato

Job description

A leading technology platform for restaurants is seeking a Help Desk Tier II to provide technical support and lead IT projects. The ideal candidate should have strong skills in PC & Mac support, network troubleshooting, and scripting, and be able to thrive in a dynamic environment. This role includes the handling of complex technical issues and delivering exceptional service to both internal and external clients. Join a culture focused on growth, collaboration, and well-being.