IT Technician

Tradewind Recruitment; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A dynamic secondary school in Tower Hamlets is seeking an enthusiastic IT Technician to provide first-line support and maintain IT systems. The ideal candidate will have strong troubleshooting skills and a good knowledge of Windows operating systems and Office 365. You will support the setup and maintenance of IT equipment while ensuring network performance is optimal. This role offers excellent professional development opportunities and a supportive working environment.

Benefits

Supportive and diverse school community

Excellent professional development and training opportunities

Modern learning environment with evolving technology

Convenient location with great transport links

Qualifications

• Previous experience in an IT support role, preferably in a school setting.
• Strong troubleshooting and problem-solving skills.
• Good knowledge of Windows OS, Office 365, and basic networking.
• Proactive, customer-focused approach.
• Excellent communication, organizational skills, and ability to work under pressure.

Responsibilities

• Provide first-line technical support for staff and students.
• Maintain, troubleshoot, and repair hardware, software, and network systems.
• Support setup and maintenance of school IT equipment.
• Manage user accounts and access permissions.
• Assist with monitoring network performance and resolving issues.
• Ensure IT rooms and equipment are secure and operational.
• Support rollout of new technologies and system upgrades.
• Maintain logs, inventories, and documentation.

Skills

Troubleshooting and problem-solving skills

Knowledge of Windows operating systems

Knowledge of Office 365

Basic networking

Excellent communication skills

Organizational skills

Customer-focused approach

Ability to prioritize tasks

Job description

IT Technician - Secondary School (Tower Hamlets, East London)

Start Date: ASAP
Contract: Full-time, Year-round
Salary: Competitive, dependent on experience

Our dynamic and forward-thinking secondary school in Tower Hamlets is seeking a skilled and enthusiastic IT Technician to join our established IT support team. This is an excellent opportunity for someone who is passionate about technology and committed to providing high-quality support to staff and students.

Key Responsibilities

• Provide first-line technical support for staff and students

• Maintain, troubleshoot, and repair hardware, software, and network systems

• Support the setup, configuration, and maintenance of school IT equipment (PCs, laptops, printers, interactive boards, etc.)

• Manage user accounts, passwords, and access permissions

• Assist with monitoring the school's network performance and resolving issues

• Ensure IT rooms and equipment are secure, safe, and fully operational

• Support the rollout of new technologies and system upgrades

• Maintain accurate logs, inventories, and documentation

About You

We are looking for someone who has:

• Previous experience in an IT support role (school experience advantageous but not essential)

• Strong troubleshooting and problem-solving skills

• Good knowledge of Windows operating systems, Office 365, and basic networking

• A proactive, customer-focused approach

• Excellent communication and organisational skills

• The ability to prioritise tasks and work efficiently under pressure

• A commitment to safeguarding, professionalism, and teamwork

Why Join Us?

• Supportive and diverse school community

• Excellent professional development and training opportunities

• Modern learning environment with evolving technology

• Convenient Tower Hamlets location with great transport links