It Software Engineer jobs in United Kingdom
IT Support Engineer – 1st and 2nd Line – Kingston, Surrey – Hybrid - 40,000
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IT Support Engineer – 1st and 2nd Line – Kingston, Surrey – Hybrid - £40,000
Job summary
A thriving technology firm in Kingston upon Thames is seeking an IT Support Engineer to provide 1st and 2nd line support to internal users. This hybrid role involves troubleshooting and resolving IT issues in a Windows and M365 environment, with a salary range of £35,000 - £40,000 depending on experience. The ideal candidate should possess strong technical skills and previous service desk experience.
Qualifications
- Previous experience as a Service Desk Analyst or IT Support Engineer.
- Strong incident resolution and service request fulfilment skills.
- ITIL Foundation accreditation is a bonus.
Responsibilities
- Investigate, diagnose, troubleshoot and resolve issues for users.
- Provide 1st and 2nd line support across various systems.
- Complete ad hoc project work such as device builds and IT onboarding.
Skills
IT Support Engineer – 1st and 2nd Line – Kingston, Surrey – Hybrid - £40,000
A highly successful and rapidly growing business based in Kingston, Surrey are looking for a personable IT Support Engineer to join their Service Desk Team. Supporting the Service Desk Manager you will provide an excellent 1st and 2nd line support service to internal IT users, clients and VIPs. This is front line, customer facing hands on technical role supporting a Windows and M365 environment.
Please note – hybrid working is offered – 3 days per week in the Kingston office and 2 at home.
Key responsibilities of this Service Desk Engineer role are:
Investigating, diagnosing, troubleshooting and resolving issues for office based and remote users to agreed SLAs
Providing 1st and 2nd line desktop, laptop and mobile device support across a variety of systems and services including M365
Completing ad hoc project work such as device builds, IT onboarding and application deployment
Previous experience across the following technologies is essential:
Windows 10 and Windows 11
Microsoft Office applications both desktop and M365 deployed: Word, Excel, Teams, Outlook, SharePoint
Mobile device (including via MDM) mostly Android and laptop estates
VPN
Good understanding of security good practices
Good documentation skills
The ideal candidate will have previous experience as a Service Desk Analyst or IT Support Engineer. You will have strong incident resolution, service request fulfilment, asset and configuration and database management skills. ITIL Foundation accreditation is a bonus.
The salary on offer for this role is £35,000 - £40,000 (depending on experience) plus benefits.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.