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Abacus is exclusively managing an opportunity with a dynamic and fast-growing legal and professional services company. The brand offers an excellent reputation for excellence, and they are committed to a major growth investment, in their team, operations and ecosystem. The Belfast Centre of Excellence momentum will continue after appointing strong leadership and a major office refurb in the city centre.

We are on the market to attract an IT / Technology Trainer. The IT Training Team work in a collaborative and supportive environment and deliver training across firm wide IT systems. You will work closely with key stakeholders and the team to design and deliver training courses and programmes to colleagues using remote solutions and provide in-person assistance where needed as well as creating user guides and videos. Responsibilities include:

• Provide induction training to new colleagues and deliver upskilling programmes (remote or at-desk) and support the delivery of rollouts for new or updated software or systems.
• Design new courses and programmes to support the firm for assigned projects, including user documentation or videos to support induction or upskilling programmes.
• Maintain the LMS and keep up with existing technologies in use and learn new systems or improvements to current software along with security, legal and software updates.
• Contribute ideas to initiatives and innovations and improvement of documented processes.
• Analyse the quality and effectiveness of training to support the business.
• Help the IT Service Desk resolve queries logged to the training team.

You and the team are important to help the firm improve productivity, improve e-learning solutions e.g. onboarding and general L&D, help the firm improve compliance and security and help the workforce obtain more from technology investments.

• Experience as an IT Trainer, ideally within a legal or professional service environment.
• Demonstrate team collaboration and excellent written and verbal communication skills and flex tone to suit an audience.
• Present excellent relationship building skills with people at all levels.
• Have a flexible, customer-focused approach and take the initiative when resolving issues.
• Demonstrate strong time management skills with the ability to multitask effectively.
• Experienced in the development of training courses and support materials.
• It is an advantage if you can demonstrate experience using these systems: DMS (e.g. iManage/WorkSite), MSTeams, M365, Copilot (or delivery of AI initiatives), Windows 10/Windows 11, time recording systems (e.g. Intapp Time), InterAction, Mimecast or video editing software (e.g. Camtasia or Captivate)
• It will align with people who have similar titles to IT training specialist, technology trainer, system trainer, user engagement specialist and L&D (IT) trainer.

The company is keen to attract best-in-class people and are willing to offer highly competitive salary packages. A bonus will also be available along with an outstanding range of perks and benefits including healthcare (private medical, cash plan, dental insurance and more), pension, life assurance, income protection, critical illness cover, annual holidays and bank hols, cycle to work, gym discounts and more.

This company offers a real commitment to diversity and a positive and flexible culture. They are keen to attract and hire people with ambition who can help the company grow substantially and continue the success. To join this multi-award-winning company, send your CV to Abacus immediately.