Director-Communications

American Express; London; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

American Express is seeking a Director of Colleague Communications in London to enhance internal engagement strategies for its International Card Services. This role involves content creation, collaboration with various teams, and executing communications that align with business priorities, ultimately fostering a connection to senior leaders and their vision. A passion for storytelling, coupled with strong strategic skills, is essential for this position.

Benefits

Comprehensive medical, dental, vision, and disability benefits

Flexible working model

Generous paid parental leave policies

Free access to on-site wellness centers

Free counseling support through Healthy Minds program

Career development and training opportunities

Qualifications

• Minimum 8 years of experience in communications.
• Strong strategic thinker with superior writing skills.
• Exceptional collaboration skills with colleagues at all levels.

Responsibilities

• Develop and execute communications activities to drive engagement.
• Create content including newsletters and presentations.
• Support planning of internal forums and colleague events.

Skills

Strategic thinking

Storytelling

Project management

Writing and editing

Collaboration

Tools

PowerPoint

OneDrive

Job description

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The American Express Corporate Affairs & Communications (CA&C) team is a strategic function that works to enhance and protect the American Express brand through public relations, social media and content development, colleague communications and corporate social responsibility initiatives.

The Director, Colleague Communications will drive the internal communications strategy and activities of American Express’ International Card Services (ICS) business. ICS is one of the company’s fastest-growing operating segments and is responsible for American Express’ card issuing activities outside of the U.S., with a significant presence across Europe, Asia Pacific, Latin America and Canada. The business works closely with other divisions of American Express, including teams responsible for growing merchant acceptance of American Express payment products around the world, developing customer-facing digital capabilities, and managing risk.

The person in this role will develop and execute colleague communications strategies for the ICS business and its leaders to build understanding of the business’ priorities and strategy. They will be responsible for developing content ranging from newsletters, memos, internal intranet content and presentations, as well as supporting the planning and execution of senior leader town halls, internal forums and other colleague engagement events. They will collaborate closely with teams in the Colleague Experience Group (HR), legal, and finance functions, as well members of the global CA&C team to bring to life enterprise-wide campaigns and initiatives.

This role reports to the Vice President, International Communications, and is based in London.

How will you make an impact in this role?

• Develop and execute colleague communications activities designed to drive engagement and foster connection to the vision and strategy of senior leaders.
• Devise creative ways to enhance the look and feel of written content, multimedia and in-person events.
• Think strategically about how to best leverage available communications channels, including colleague intranet sites, Slack, and email, to drive content engagement.
• Create engaging follow-up content and recaps from colleague events.
• Support the rollout of corporate and global programs and initiatives, including reward and recognition campaigns, leadership development activities and innovation awards.
• Partner with CA&C colleagues across geographies to drive coordination and consistency in global communications.

Minimum Qualifications

• Minimum 8 years of experience in communications or related role
• Strong strategic thinker able to effectively shape storytelling and channel management strategies.
• Ambitious self-starter who is passionate about writing, storytelling, and crafting compelling and effective communications that can engage broad audiences.
• Superior writing and editing skills.
• Ability to translate business terminology into compelling, accessible written communication.
• Strong project management skills and ability to execute against multiple deadlines.
• Exceptional collaboration skills with an ability to work across teams and comfort with interacting with colleagues at all levels of the organization.
• Familiarity with PowerPoint, OneDrive, and other software tools.

Preferred Qualifications

• Experience in graphic design and multimedia content creation is a plus.
• Background in journalism, public relations, mass communications.
• Experience in employee engagement, organizational communications, internal and external communications for global organizations is desired.
• This position Hybrid role (3 days a week in the office) based in London.
• Visa sponsorship: Employment eligibility to work with American Express in the United Kingdom is required as the company will not pursue visa sponsorship for this position.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.