Customs jobs in United Kingdom

Job reference 321979
Work Area Manager - Late Shift
Starting salary £37,004 per annum, with £464 per month late shift allowance, 10% annual bonus potential, 25 days annual leave plus bank holidays
Pension scheme with highly competitive contribution rates
Permanent, Full time, 41 hours per week
Heathrow Worldwide Distribution Centre, Langley, Slough, SL3 8AQ

Royal Mail International Operations operates from the HWDC (Heathrow Worldwide Distribution Centre), the UK's largest and most advanced automated hub. This facility processes worldwide imports and exports, adhering to stringent customs and aviation security standards, and connects with over 195 countries globally. Spanning 45,000 square metres, HWDC has the capability to manage around 1 million import/export items daily.

Currently, we are seeking a dedicated individual to join us as a Operational Work Area Manager for the late shift. In this role, you will oversee a team of frontline staff within a specific area of the plant, driving high performance, motivation and commitment among team members.

The role

Responsibilities include leading a team of up to 40 full and part-time employees, conducting regular one-on-one and team meetings, monitoring daily performance and plans, and managing various aspects such as sick leave, attendance, training, and team engagement. Prioritising health and safety measures, enhancing operational efficiency, and pinpointing areas for enhancement are key aspects of this role. Collaborating with the Shift Manager, you will uphold service excellence for our customers and ensure the achievement of all operational objectives.

Shift pattern:. Monday to Friday 13:48 - 22:00 (Late shift).A degree of flexibility is required to meet operational requirements.

Skills and experience

As this is an extremely interesting and varied role, we are looking for candidates who are flexible, can work under pressure and possess excellent leadership and communication skills. As a leader within the business, you must demonstrate evidence on your CV of the following:

• Operational knowledge of HWDC Export and Import processing of the parcels and the overall pipeline (beneficial).
• Automation knowledge, mech performance metrics and the role of engineering in effective automation performance.
• Managing and leading a large team to maximise performance.
• People and good communication skills, able to engage and motivate team members to work to high standards.
• Target driven with a track record of improving performance and achieving KPIs.
• Experience of introducing change/improvements and successfully leading people through change.
• Data analysis and problem solving, the ability to use data to identify trends in performance and then develop solutions/make improvements.
• The ability to build effective working relationships with a range of stakeholders to achieve business benefits.
• The ability to use Microsoft Office programmes including Excel (formulas and other functions), Microsoft Word (writing reports) and PowerPoint (presentation).

Closing Date: Wednesday 11th June. Please note, this advert may close early if the appropriate number of applications has been reached.

Extra Benefits
Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
Supportive and generous company sick pay
Your Wellbeing -you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It's free, and it's for everyone.
*Available only to perm employees

Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean your' interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place.

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve. We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

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