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Senior Customer Support Lead — Fleet Rentals
Resumo da oferta
A vehicle rental management company based in Saltaire seeks a Customer Support Specialist to manage customer queries effectively. You will provide essential support and training, collaborate with product development teams, and ensure high service standards are maintained. The ideal candidate must have experience in customer service, a keen eye for detail, and the ability to work in a fast-paced environment. This position offers a supportive work culture and a comprehensive benefits package.
Serviços
Qualificações
- Experience working on a Support or Customer Service desk.
- Confidence in guiding others and resolving issues.
- Ability to manage high volumes of customer queries.
Responsabilidades
- Manage customer queries in a timely manner.
- Support and train customers via Teams or on-site.
- Work with product development teams for customer updates.
- Oversee the support desk in absence of the manager.
Conhecimentos
Ferramentas
* O salário de referência é obtido com base em objetivos de salário para líderes de mercado de cada segmento de setor. Serve como orientação para ajudar os utilizadores Premium na avaliação de ofertas de emprego e na negociação de salários. O salário de referência não é indicado diretamente pela empresa e pode ser significativamente superior ou inferior.