IT Service Desk Technician

Get Staffed Online Recruitment Limited; Sheffield; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading technology recruitment agency is seeking a Service Desk Technician to join their team in Sheffield. You will provide essential IT support, ensuring customers receive top-notch service. The role involves working with various technologies and offers career progression within a modern office environment. This position is perfect for individuals with proven technical support experience in the IT or telecommunications sectors. Additional perks include a gym membership and an extra holiday on birthdays.

Benefits

Free holiday on birthdays

Gym/Health Club Membership

Modern Office Environment

Career Progression

Supportive Team Culture

Qualifications

• Proven technical support experience in IT, MSP, or telecommunications.
• Good English-speaking skills and comfort with phone use.
• At least 12 months in a single IT service desk.

Responsibilities

• Provide tech support through a ticketing portal and email.
• Ensure customers receive excellent service and support.
• Assist with installations and troubleshooting of IT systems.

Skills

Root-cause analysis

Customer communication

Microsoft Office Suite

TCP/IP networking

Windows and Mac operating systems

Cyber Security tools

MS365 admin

Job description

Service Desk Technician - IT and Telecoms

Salary: £25 - 30k per annum

Setting: Office-based - Sheffield City Centre

Hours: Monday - Friday, 08:30 to 17:30 - Requirement for out-of-hours cover, 1 week out of 4, year-round

Leave: 20 days plus bank holidays

Our client specialises in providing connectivity solutions and collaboration tools to businesses, focusing on driving growth and delivering exceptional customer experiences. The company offers personalised services from initial quote through ongoing customer support, with a commitment to delivering efficient and effective solutions. With a suite of services including Connectivity, VoIP, Business Mobiles, and Microsoft 365, they aim to simplify connectivity needs and foster business growth.

They are looking for a bright and driven individual, with a wish to help others and succeed in doing so, to join their service desk team. They are an MSP, dealing with many technologies that allow their clients' businesses to operate. They serve clients of all sizes and excel in providing premium service with a human touch.

If you have proven technical support experience within the IT, MSP, or telecommunications industry, and have the willingness to do well and receive brilliant career development opportunities, this could be the perfect role for you.

Essential Requirements

• Good root‑cause analysis skills are a must.
• Ability to talk to customers and suppliers over the phone; good English‑speaking skills, people skills, and comfort with phone use.
• Good literacy skills (reading and writing); bulk of work involves responding to tickets raised via ticketing portal or by email.
• Proficient use of the full Microsoft Office Suite.
• Good understanding and working knowledge of TCP/IP, networking, and network topologies.
• Good knowledge of Windows and Mac operating systems.
• Having worked in a single IT service desk for at least 12 months.
• Good understanding of Cyber Security tools such as email filtering, content restrictions, multi‑factor authentication, conditional access, and domain security (DKIM, DMARC, SPF).
• Good understanding and working knowledge of MS365 admin (Entra ID, SharePoint, Teams, Intune, Exchange).

Considerations

If you have any experience, technical training/certifications etc. which you feel would be relevant to your application, please ensure you raise these.

Why Join?

• Birthdays are a free holiday day.
• Gym/Health Club Membership: Your choice of fitness facility.
• Modern Office Environment: Contemporary workspace in Sheffield city centre.
• Career Progression: Clear path for advancement in a growing company.
• Supportive Team Culture: Work with passionate professionals who celebrate success.

This is an exceptional opportunity to join a forward‑thinking technology company. Our client invests in their people and provides the tools, training, and support needed to excel in technology sales.

Apply today with an up‑to‑date CV.