SaaS Customer Success & Support Specialist

Echobox; Greater London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A dynamic technology company in Greater London is seeking a Customer Support Specialist. In this hybrid role, you'll provide exceptional support to clients and collaborate with sales and product teams. You will balance proactive customer success initiatives with reactive support duties, ensuring clients are fully equipped with guidance. Ideal candidates have 2+ years’ experience, fluency in English, and excellent organisational skills. Join us to help revolutionise the publishing industry with innovative AI solutions.

Qualifications

• 2+ years of relevant experience in Customer Success or Support with proven excellence.
• Fluent written and spoken English; additional languages are a plus.
• Ability to work in a hybrid role balancing proactive and reactive duties.

Responsibilities

• Provide exceptional support to clients through training and consultations.
• Monitor and improve customer engagement and relationships.
• Respond promptly to support tickets and troubleshoot issues.

Skills

Customer Success

Customer Support

Fluent English

Time management

Organisational skills

Multitasking

Job description

A dynamic technology company in Greater London is seeking a Customer Support Specialist. In this hybrid role, you'll provide exceptional support to clients and collaborate with sales and product teams. You will balance proactive customer success initiatives with reactive support duties, ensuring clients are fully equipped with guidance. Ideal candidates have 2+ years’ experience, fluency in English, and excellent organisational skills. Join us to help revolutionise the publishing industry with innovative AI solutions.