Account Manager

Office Angels; City of Edinburgh; On-site; GBP 26,000; Full time

Job summary

A recruitment agency in Edinburgh is seeking an experienced Account Manager to support clients in the clinical sector. The role involves managing clinical study documents, providing exceptional customer service, and coordinating cross-functional projects. Ideal candidates should have experience in digital print production, vendor management, and proficiency in MS Office, particularly Excel. This full-time position offers a dynamic, fast-paced environment with a focus on delivering high-quality service.

Qualifications

• Experience in digital print production.
• Knowledge of processing RFQs and converting them into orders.
• Strong customer service skills.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Manage day‑to‑day activities for clinical study documents.
• Provide outstanding customer support, handling queries, deliveries, and reporting.
• Coordinate projects across cross‑functional teams.
• Monitor timelines and escalate issues.
• Organise and prioritise tasks to meet strict deadlines.

Skills

Digital print production

Vendor management

Customer service

MS Office proficiency

Tools

Excel

Job description

Account Manager

Location: West Edinburgh
Salary: £26,000
Hours: Monday to Friday, 8:45 AM - 5:00 PM
Job Type: Full-time, Permanent

About the Role

We are seeking an experienced Account Manager to join a dynamic and growing organisation. This is an exciting opportunity for someone who thrives in a fast‑paced environment and is passionate about delivering exceptional customer service. You will play a key role in supporting clients within the clinical sector, ensuring the smooth production and distribution of study materials. This position requires strong organisational skills, attention to detail, and the ability to manage multiple projects simultaneously.

Key Responsibilities

• Manage day‑to‑day activities for clinical study documents.
• Provide outstanding customer support, handling queries, deliveries, and reporting.
• Coordinate projects across cross‑functional teams (artwork, estimating, print production, distribution).
• Monitor timelines and escalate issues where necessary.
• Organise and prioritise tasks to meet strict deadlines.

Requirements

• Experience in digital print production.
• Knowledge of processing RFQs and converting them into orders.
• Vendor management experience.
• Strong customer service skills.
• Proficiency in MS Office, especially Excel.
• Ability to work under pressure and meet deadlines.

If you are highly organised, client‑focused, and ready to take on a challenging yet rewarding role, apply today!

This vacancy is being advertised on behalf of Office Angels who are operating as an employment agency. Office Angels are an equal opportunities employer. To apply, please send your CV and cover letter to [e-mail]. Due to the volume of applications, only shortlisted candidates will be contacted. We look forward to reviewing your application.

Office Angels is an employment agency and business. We are an equal‑opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.