Bilingual Product Support & Onboarding Specialist

Drooms GmbH; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading SaaS provider in the City of London seeks a Customer Support Specialist fluent in French and English. This role involves providing first and second-level support, managing confidential data room projects, and conducting customer training. The ideal candidate has over 2 years of experience in customer service, strong technical skills, and excellent communication abilities. Benefits include private health insurance, flexible working hours, and 26 days of annual leave.

Benefits

Private health insurance

Company pension scheme

26 days of annual leave plus bank holidays

Flexible working hours

Long service awards

Qualifications

• 2+ years of experience in a customer support role, preferably within a SaaS company.
• Native-level or professional proficiency in French, and fluent command of English.
• Strong technical aptitude, with a quick learning ability.

Responsibilities

• Provide user support for French- and English-speaking customers.
• Plan and execute confidential data room projects.
• Conduct onboarding and training sessions for customers.
• Manage document preparations and uploads.

Skills

Customer support experience

Technical aptitude

Excellent communication skills

Team collaboration

Job description

A leading SaaS provider in the City of London seeks a Customer Support Specialist fluent in French and English. This role involves providing first and second-level support, managing confidential data room projects, and conducting customer training. The ideal candidate has over 2 years of experience in customer service, strong technical skills, and excellent communication abilities. Benefits include private health insurance, flexible working hours, and 26 days of annual leave.