Senior Customer Support Lead — Fleet Rentals

FOD Mobility Group; Saltaire; On-site; GBP 25,000 - 35,000; Full time

Job summary

A vehicle rental management company based in Saltaire seeks a Customer Support Specialist to manage customer queries effectively. You will provide essential support and training, collaborate with product development teams, and ensure high service standards are maintained. The ideal candidate must have experience in customer service, a keen eye for detail, and the ability to work in a fast-paced environment. This position offers a supportive work culture and a comprehensive benefits package.

Benefits

25 days annual leave plus 8 bank holidays

Employee referral scheme

Enhanced maternity and paternity pay

Career development opportunities

Qualifications

• Experience working on a Support or Customer Service desk.
• Confidence in guiding others and resolving issues.
• Ability to manage high volumes of customer queries.

Responsibilities

• Manage customer queries in a timely manner.
• Support and train customers via Teams or on-site.
• Work with product development teams for customer updates.
• Oversee the support desk in absence of the manager.

Skills

Customer Service experience

Empathy

Organizational skills

Detail-oriented

Ability to work in fast-paced environments

Tools

Zendesk

Jira

Job description

A vehicle rental management company based in Saltaire seeks a Customer Support Specialist to manage customer queries effectively. You will provide essential support and training, collaborate with product development teams, and ensure high service standards are maintained. The ideal candidate must have experience in customer service, a keen eye for detail, and the ability to work in a fast-paced environment. This position offers a supportive work culture and a comprehensive benefits package.