EV Customer Support Administrator (Delivery & Aftercare)

Maeving Limited; Coventry; On-site; GBP 24,000 - 30,000; Full time

Job summary

A pioneering electric motorcycle manufacturer in Coventry is seeking a Customer Support Administrator to ensure smooth operations for customer journey from purchase through delivery and aftersales support. This role requires excellent communication skills, previous customer service experience, and proficiency in ERP and CRM tools. Join a fast-paced, innovative team where each member contributes to the growth and success of the company. Enjoy the opportunity to help shape the future of urban travel and be part of an ambitious journey.

Benefits

Employee shareholding

Supportive team environment

Qualifications

• Previous experience in a Customer Service or customer facing administrative role.
• Proficient in ERP or SAP, CRM tools and Microsoft Office.
• Strong written and verbal communication skills.

Responsibilities

• Be the voice of the brand to customers via all communication channels.
• Coordinate with internal and external team members to monitor deliveries.
• Maintain accurate documentation of deliveries, service bookings, and customer interactions.

Skills

Customer service experience

Communication skills

Organisational skills

Problem-solving

Proficient in ERP or SAP

Education

Experience in automotive or manufacturing preferred

Tools

HubSpot

Zendesk

Salesforce

Microsoft Office

Job description

A pioneering electric motorcycle manufacturer in Coventry is seeking a Customer Support Administrator to ensure smooth operations for customer journey from purchase through delivery and aftersales support. This role requires excellent communication skills, previous customer service experience, and proficiency in ERP and CRM tools. Join a fast-paced, innovative team where each member contributes to the growth and success of the company. Enjoy the opportunity to help shape the future of urban travel and be part of an ambitious journey.