Tech Support & Quality Assurance Specialist

Madfish; Remote; GBP 25,000 - 35,000; Full time

Job summary

A tech company in the United Kingdom is seeking a dedicated Tech Support Specialist to join their team. This position blends quality assurance and customer support, emphasizing excellent communication skills and attention to detail. The ideal candidate will respond to customer inquiries, investigate issues, and collaborate with developers. Experience in technical support or QA is preferred. A strong work ethic, adaptability, and the ability to multitask are essential for success in this dynamic environment.

Qualifications

• Background in technical support or quality assurance.
• Strong written and verbal English communication skills.
• Ability to work under pressure.

Responsibilities

• Respond to customer inquiries quickly and professionally.
• Investigate and explain issues clearly to customers.
• Collaborate with developers on issue resolution.
• Work with developers to verify fixes and understand the system.

Skills

Problem-solving skills

Analytical skills

Excellent communication skills

Ability to multitask

Job description

A tech company in the United Kingdom is seeking a dedicated Tech Support Specialist to join their team. This position blends quality assurance and customer support, emphasizing excellent communication skills and attention to detail. The ideal candidate will respond to customer inquiries, investigate issues, and collaborate with developers. Experience in technical support or QA is preferred. A strong work ethic, adaptability, and the ability to multitask are essential for success in this dynamic environment.