1st Line IT Support Technician — Fast-Growing MSP

Just IT Recruitment; Greater London; On-site; GBP 25,000 - 32,000; Full time

Job summary

A technology recruitment firm is searching for a 1st Line Support Technician in Kilburn, offering up to £31,110. Candidates should have at least 6 months of recent IT support experience and strong customer service skills. Responsibilities include resolving IT incidents on the Customer Support Team and contributing to various projects. Technical proficiency in Microsoft Windows, Office 365, and networking basics are essential for success in this role.

Qualifications

• At least 6 months of recent IT support experience.
• Willingness to work on various projects as defined by management.
• Ability to resolve at least 85% of logged incidents.

Responsibilities

• Work on the Customer Support Team to resolve IT incidents.
• Engage in specific projects assigned by Management.
• Contribute to the team's learning environment and support services.

Skills

Strong customer care and client-facing skills

Good verbal and written communications skills

Excellent telephone manner

Organised, focused, and rigorous

Proven problem-solving skills

Able to work in a team environment

Strong team focus and ability to work with and without direct supervision

Tools

Microsoft Windows 10

Office 365

PC Hardware troubleshooting

Network Technology knowledge

Network Printers

Routers and WAP knowledge

Network Technology VLAN and IP routing protocols

Enterprise anti-virus suites

Job description

A technology recruitment firm is searching for a 1st Line Support Technician in Kilburn, offering up to £31,110. Candidates should have at least 6 months of recent IT support experience and strong customer service skills. Responsibilities include resolving IT incidents on the Customer Support Team and contributing to various projects. Technical proficiency in Microsoft Windows, Office 365, and networking basics are essential for success in this role.