Customer Journey Navigator for Housing & Maintenance

Blue Octopus Recruitment Limited; Barnstaple; On-site; GBP 40,000 - 60,000; Full time

Job summary

A community-focused housing organization in Barnstaple is seeking a Customer Journey Coordinator to enhance customer support throughout planned works. The role involves advocating for customers, ensuring clear communication with stakeholders, and driving service improvements. Ideal candidates should possess 5 GCSEs or equivalents and have experience in customer relations. Various benefits include 27 days holiday, a 7% pension contribution, and health support. Applications include CV and a supporting statement, with a closing date of December 24, 2025.

Benefits

27 days holiday plus bank holidays

7% Employer contribution Pension

Cash Plan of up to £1600 per year

Employee Assistance Programme (EAP)

Health & Wellbeing Support

Family Friendly Policies

Cycle to Work Scheme

Tech Scheme

Refer a Friend Scheme

Qualifications

• Minimum 5 GCSEs at grade C or above or equivalent required.
• Experience in customer-facing roles, preferably in housing or maintenance.
• Strong verbal and written communication skills required.

Responsibilities

• Act as the main point of contact for customers.
• Provide support and advice to customers during planned works.
• Liaise between customers and maintenance teams.

Skills

Customer service

Communication

IT proficiency

Problem-solving

Education

5 GCSEs at grade C or above (or equivalent)

Tools

Word

Excel

Outlook

Academy

ROCC

Keystone

Job description

A community-focused housing organization in Barnstaple is seeking a Customer Journey Coordinator to enhance customer support throughout planned works. The role involves advocating for customers, ensuring clear communication with stakeholders, and driving service improvements. Ideal candidates should possess 5 GCSEs or equivalents and have experience in customer relations. Various benefits include 27 days holiday, a 7% pension contribution, and health support. Applications include CV and a supporting statement, with a closing date of December 24, 2025.