Account Manager

Office Angels; Scotland; On-site; GBP 22,000 - 26,000; Full time

Job summary

A professional recruitment agency in West Edinburgh is seeking an experienced Account Manager to support clients in the clinical sector. The role involves managing activities for clinical study documents, providing outstanding customer support, and coordinating projects across teams. Ideal candidates should have experience in digital print production, strong organisational skills, and proficiency in MS Office. This full-time, permanent position offers a dynamic work environment.

Qualifications

• Experience in digital print production.
• Knowledge of processing RFQs and converting them into orders.
• Vendor management experience.

Responsibilities

• Manage day-to-day activities for clinical study documents.
• Provide outstanding customer support and handle queries.
• Coordinate projects across cross-functional teams.
• Monitor timelines and escalate issues as necessary.
• Organise and prioritise tasks to meet strict deadlines.

Skills

Customer service skills

Organisational skills

Ability to work under pressure

Tools

MS Office

Excel

Job description

Account Manager
Location: West Edinburgh
Salary: 26,000
Hours: Monday to Friday, 8:45 AM - 5:00 PM
Job Type: Full-time, Permanent

About the Role

We are seeking an experienced Account Manager to join a dynamic and growing organisation. This is an exciting opportunity for someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer service.

You will play a key role in supporting clients within the clinical sector, ensuring the smooth production and distribution of study materials. This position requires strong organisational skills, attention to detail, and the ability to manage multiple projects simultaneously.

Key Responsibilities

• Manage day-to-day activities for clinical study documents.
• Provide outstanding customer support, handling queries, deliveries, and reporting.
• Coordinate projects across cross-functional teams (artwork, estimating, print production, distribution).
• Monitor timelines and escalate issues where necessary.
• Organise and prioritise tasks to meet strict deadlines.

Requirements

• Experience in digital print production.
• Knowledge of processing RFQs and converting them into orders.
• Vendor management experience.
• Strong customer service skills.
• Proficiency in MS Office, especially Excel.
• Ability to work under pressure and meet deadlines.

If you are highly organised, client-focused, and ready to take on a challenging yet rewarding role, apply today!

This vacancy is being advertised on behalf of Office Angels who are operating as an employment agency. Office Angels are an equal opportunities employer. To apply, please send your CV and cover letter to (url removed). Due to the volume of applications, only shortlisted candidates will be contacted. We look forward to reviewing your application.

Office Angels is an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.