Trust Services Partner

NHS Professionals; Bolton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare organization in Bolton is seeking a Trust Services Partner to provide on-site customer support for ward managers and flexible workers. The role involves managing client relationships and delivering expert advice for query resolution. Candidates must possess strong communication and organizational skills, along with a background in customer service. The position offers a generous benefits package, including annual leave and pension contributions.

Benefits

Generous annual leave

Talent management and development

Recognition awards

Pension contributions

Life assurance

Wellbeing programme

Employee assistance programme

Qualifications

• Self-motivated and strong at building relationships with stakeholders.
• Ability to manage a demanding, fast-paced working environment.

Responsibilities

• Provide on-site customer support for ward managers and flexible workers.
• Manage client relationships by checking in on satisfaction.
• Deliver expert advice for query resolution.

Skills

Strong communication skills

Organizational skills

Diary management skills

Customer service background

Stakeholder management

Job description

Role Overview

Are you self‑motivated and ready to be part of something exciting? Are you a good communicator and strong at building key relationships with stakeholders? If so, we have an opportunity that will offer you a rewarding career to work for a company where you can feel proud of your achievements daily and be valued as part of a culture truly driven by care. The employer is accredited as a fantastic workplace by the Top Employers Institute, NHS Professionals (NHSP). We are currently recruiting for a Trust Services Partner.

37.5 Hours per Week / Monday - Friday On-Site. Location - Royal Bolton Hospital. This critical role for the local NHS Trust provides on‑site customer support for the Trust ward managers and NHSP bank workers (flexible workers), ensuring all contact with NHSP is quick, simple and helpful. You will be on site providing support to ward manager and workers, delivering expert advice and guidance for prompt query resolution for any enquiry that the NHSP National Service Centre are unable to help with. You will manage client relationships by visiting wards to check in on ward manager and flexible worker satisfaction and promote NHSP to potential new workers during visits.

Responsibilities

- To be successful in this post you will need to:

• Be a strong communicator and good at building relationships
• Highly organised and committed
• Have strong diary management skills
• Have a background of managing a demanding and fast paced working environment
• Managing Multiple Stakeholders
• Excellent Customer Service Background

Benefits

• Generous annual leave allowance with the ability to buy and sell – 27 days per year, plus bank holidays
• A commitment to talent management & development
• Values Star of the Month! – Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers
• Pension – We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme
• Life Assurance
• Group Income Protection
• Wellbeing Programme
• Employee Assistance Programme
• Employee Engagement & discounts platform

About Us

NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long‑term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS. NHSP is committed to being an inclusive employer of choice, working with a variety of partner organisations which provide valuable insights and best practice. We are accredited as a Top Employer by the Top Employers Institute and recognised as one of the Sunday Times Best Places to Work. As part of our ongoing commitment to equity, diversity and inclusion, we have been awarded the Race Equality Code Quality Mark and are a signatory of Disability Confident, Menopause Pledge and Mental Health at Work Commitment.

Equality, Diversity & Inclusion (EDI)

• To ensure we become an inclusive recruiter of choice, encompassing a fully diverse workforce, which truly reflects society.
• To proactively embed the EDI agenda in a meaningful way, in all that it does.
• To ensure we create a psychological safe environment in which everyone can thrive and be at their best.
• To actively support and include disabled people as part of our commitment to the Disability Confident scheme, including offering an interview to applicants to meet the minimum criteria and choose to apply under the scheme.

We particularly welcome applications from people from minority groups and will provide support to ensure an equitable process.