1st Line IT Support Engineer — MSP Growth Path

Express Recruitment; Newark on Trent; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading technical support service provider in Newark is seeking a First Line IT Support Engineer to deliver excellent customer support. You'll provide 1st line technical assistance, assist with hardware/software repairs, and maintain customer service standards. Ideal candidates will have a solid background in IT support, knowledge of Windows systems, and strong communication skills. This full-time position offers a starting salary of up to £27,000 and growth opportunities.

Benefits

Pension scheme

Company mobile phone

Private healthcare scheme

Internal training management program

Qualifications

• Experience in IT support essential.
• Knowledge of Windows OS and Server required.
• Customer service and communication skills needed.

Responsibilities

• Provide 1st line technical support to customers.
• Travel to client sites for hardware/software repairs.
• Assist in identifying and packaging IT hardware.

Skills

Experience working within a 1st IT support role

Knowledge of Windows OS and Server

Interpersonal and customer service skills

Experience with MS O365 Applications

Basic knowledge of IT security and networking

Job description

A leading technical support service provider in Newark is seeking a First Line IT Support Engineer to deliver excellent customer support. You'll provide 1st line technical assistance, assist with hardware/software repairs, and maintain customer service standards. Ideal candidates will have a solid background in IT support, knowledge of Windows systems, and strong communication skills. This full-time position offers a starting salary of up to £27,000 and growth opportunities.