Aftercare Engineer

Fords Packaging Systems; Kempston; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading manufacturing company in Kempston is seeking an experienced Aftercare Engineer to provide technical support and assist customers with proposals and service needs. The ideal candidate will have a mechanical or electrical engineering background and experience in a manufacturing environment. This role offers competitive compensation along with various benefits including a 37-hour work week and 25 days of holiday.

Benefits

Commission

Discretionary bonus

25 days holiday plus bank holidays

Early Friday finish

Access to Independent Financial Adviser

Qualifications

• Mechanical or electrical engineering background required.
• Good understanding of technical drawings is essential.
• Experience working in an Aftercare environment preferred.

Responsibilities

• Provide professional, rapid response to customers.
• Prepare proposals and negotiate commercial terms.
• Manage projects and allocate resources.

Skills

Mechanical or electrical engineering background

Excellent Microsoft Office skills

Understanding of technical drawings

Experience in Aftercare environment

ERP/MRP systems experience

Job description

We have an exciting opportunity for an experienced Aftercare Engineer to join a growing team. The ideal candidate will have a background in mechanical or electrical engineering and experience within a manufacturing environment. The Aftercare Engineer will provide technical and administrative support for all aspects of Aftercare activities. Communicating regularly with our global customers from initial enquiries to preparing detailed proposals relating to all Fords products. The selected individual will join a committed team focused on delivering outstanding customer support and service while meeting established revenue and margin objectives.

Responsibilities

• Provide a professional, rapid response to customers.
• Provide commercial and technical assistance to customers including spare parts identification, provision of drawings, parts lists, and general technical support.
• Proactively identify and secure further business opportunities with customers and undertake proactive initiatives to secure enquiries and orders.
• Prepare proposals and negotiate commercial terms and conditions to ensure additional business is gained through repairs, refurbishments, upgrades, and modpacks for existing machines.
• Diligently and methodically ensure all necessary information is inputted into the relevant ERP (Epicor) and CRM (Salesforce) systems to ensure correct process flow throughout the business.
• Assume responsibility for the management of projects undertaken including allocating resources to achieve successful completion.
• Work with the Head of Commercial on proactive initiatives to increase opportunities for spare parts, reconditioning, upgrades & contract sales.
• As required, provide costing support within the company procurement framework including sourcing components to maximise margins.
• Work in accordance with company procedures and specific guidelines and terms of reference at all times.
• Carry out any such tasks as required from time to time, provided they are within the competence of the postholder.

Essential Qualifications

• Mechanical or electrical engineering background.
• Good understanding of technical drawings.
• Excellent Microsoft Office skills.
• MRP/ERP systems experience.
• Experience of working in an Aftercare environment.

Desirable Qualifications

• Import / export international experience.
• CAD experience.
• Experience of working in the manufacturing industry.
• Additional language (French / Spanish).
• Excellent communication and interpersonal skills.
• Extremely customer focused and responsive to customers.
• Logical, methodical, and process driven with excellent organisational skills.
• Strong attention to detail.
• Analytical mindset.
• Commercially aware.
• A real team player, collaborative and inclusive.
• Able to multi-task and adapt to changing priorities.
• Proactive, enthusiastic, and self-motivated.
• Keen to progress within the Aftercare department.

Benefits

• £competitive.
• Commission.
• Discretionary bonus.
• Early Friday finish – 37 hour working week (Monday to Thursday 8.00am - 4.30pm, Friday 8.00am - 1.00pm).
• 25 days holiday + bank holidays.
• Company life insurance x 6 times.
• Pension 5%.
• Income protection after 3 years' service.
• Access to Independent Financial Adviser.
• Office based – at our refurbished site in Kempston, Bedfordshire.