Ecommerce Executive (TGN5353) – Excellent Salary DOE

Tagged Resources; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading online fashion company in Manchester is seeking an E-Commerce & Customer Support Assistant. You will manage online platforms, handle customer interactions via WhatsApp, and assist in photography for product listings. The ideal candidate is proactive, tech-savvy, and has experience in digital sales. A competitive package is offered.

Qualifications

• Previous experience in e-commerce, customer service, or digital sales is a plus.
• Strong communication skills are essential.
• Basic photography skills are required.

Responsibilities

• Manage and maintain online selling platforms.
• Respond to customer queries via WhatsApp and email.
• Take clear photos of products for online listings.

Skills

E-commerce management

Customer service

Product photography

Communication skills

Tools

Amazon

eBay

Shopify

Canva

Job description

Location: Manchester

Type: Permanent

Industry: Ladieswear

Job Ref: TGN5353

We are recruiting for an E-Commerce & Customer Support Assistant to work as part of the IT department for an Online Fashion business

The ideal candidate will be a proactive and tech-savvy individual to manage and maintain online selling platforms, including website, Amazon, eBay, and others. You will also handle daily customer interactions (including via WhatsApp), share product images and updates, and support the business by capturing high-quality photos of products.

The role:

• E-Commerce & Website Management
• Upload and update product listings on the company website, Amazon, eBay, and other platforms.
• Monitor online orders and ensure timely processing and dispatch.
• Keep product descriptions, prices, and stock levels accurate and up to date.
• Monitor and optimize listings for best visibility and performance.
• Customer Interaction & Support
• Respond to customer queries via WhatsApp, email, and other communication channels in a timely and professional manner.
• Send product pictures and order updates to customers as needed.
• Handle customer complaints or returns politely and efficiently.
• Product Photography
• Take clear and attractive photos of products for online listings and marketing.
• Edit and resize images to fit platform requirements if needed.
• Maintain an organized archive of product photos.
• Marketing & Promotions
• Assist in posting promotions, offers, and product highlights on social media and messaging apps.
• Share new arrivals or special deals with customers via WhatsApp broadcast or other platforms.

Requirements:

• Previous experience in e-commerce, customer service, or digital sales is a plus.
• Familiarity with platforms like Amazon, eBay, Shopify, or WooCommerce.
• Strong communication skills (written and verbal).
• Basic photography skills – using a smartphone or camera to take clear product photos.
• Comfortable using WhatsApp, email, and possibly simple photo editing tools.
• Organized, reliable, and able to work independently.
• Desirable Skills:
• Basic knowledge of SEO or digital marketing.
• Ability to use Canva, Photoshop, or similar tools for simple image editing.
• Experience with inventory management systems or order fulfilment software.