Customer Support jobs in Germany

We are looking for a Field Service Engineer to be based from our Horsham depot, this role will be covering the South Coast.

The focus of this role is to ensure we deliver a first class service to both internal & external customers. To actively seek revenue opportunities and discuss these with customers, Customer Support Representative's and your Line Manager.

• Service and repair Volvo construction equipment or miscellaneous equipment
• Identify mechanical problems, using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer
• Carrying out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions
• Work in line with quotations and time guides, highlighting to management where additional work may be required
• Ensure software updates are installed as new versions are released
• Complete tablet inputs, electronic reports and timesheets in ‘real time' providing comprehensive details of the work undertaken
• Order parts for your work as necessary and to return parts in a clean condition and at the time of job completion
• Able to work overtime as and when required and to honour reasonable call out requests
• Attend any relevant product or systems training courses

• A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (i.e. NVQ 3/C&G)
• Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics
• Advanced diagnostic and trouble shooting skills and comprehensive understanding of hydraulics, electrics and EATS
• Ability to communicate efficiently with colleagues, management and customers
• Work with a cost conscious mindset to ensure maximum profitability
• Ability to problem solve and high level of diagnostic skills
• Confident using computer systems and outlook
• High levels or attention to detail
• Conscientious in all aspects of the job
• Highly responsible, reliable, honest and trustworthy
• Ability to understand technical literature/systems

• Experience of Welding and Fabrication

Alongside a competitive salary we offer you a host of fantastic benefits!

What's in it for you?

• Health Cash Plan - Claim money back on prescriptions (including HRT), glasses, dentist appointments, physio and more. We cover your basic plan, with the option to upgrade
• Free Physio Access - Speak to a physio by phone or video
• 24/7 GP Service - Private GP access anytime
• We also offer a whole host of additional Health & Wellbeing Support and benefits

• Enhanced Sick Pay - Extra support when you're unwell, meaning you can rest a little easier while you recover
• Family Leave - Enhanced maternity, paternity and adoption leave
• IVF Support - Paid time off for treatment and appointments
• Retirement Support - Enjoy bonuses and phasedown days when its time to retire

• Pension - We match your contributions up to 5%
• Car Leasing - Salary sacrifice schemes through Tusker or Octopus
• Cycle to Work - Save on a new bike and accessories
• Discounts Platform - Save on groceries, holidays, shopping and more

You’ll also have access to a range of team-focused benefits, including a refer-a-friend bonus, long service awards starting at three years, a paid volunteering day each year, Christmas shutdown as part of your holiday allowance, and plenty of opportunities to get involved through our Employee Council, Social Committee, and Caring, Daring, Sharing awards.