Customer Experience & After-Sales Champion (UK)

Skillframe Limited; Isleworth; On-site; GBP 24,000 - 30,000; Full time

Job summary

A client in customer service is seeking a Customer Service & After-Sales Support Executive in Isleworth. The role involves providing frontline customer support, managing orders, and assisting the sales team. The ideal candidate should have strong communication skills, the ability to prioritise workloads, and experience in customer service. Proficiency in Microsoft Outlook and Excel is preferred. This position requires a valid UK driving license and the right to work in the UK.

Qualifications

• Excellent phone manner and email writing ability.
• Ability to prioritise workload in a fast-paced environment.
• Calm under pressure and solutions-driven.

Responsibilities

• Be the primary point of contact for inbound customer communications.
• Support the external sales team with product queries and quotations.
• Log service jobs and warranty enquiries into company systems.
• Assist customers with preliminary fault information for remote diagnosis.
• Maintain accurate customer records in CRM and service platforms.

Skills

Strong communicator

Highly organised

Customer champion

Strong administrative skills

Previous customer service experience

Proficiency in Microsoft Outlook

Proficiency in Excel

Job description

A client in customer service is seeking a Customer Service & After-Sales Support Executive in Isleworth. The role involves providing frontline customer support, managing orders, and assisting the sales team. The ideal candidate should have strong communication skills, the ability to prioritise workloads, and experience in customer service. Proficiency in Microsoft Outlook and Excel is preferred. This position requires a valid UK driving license and the right to work in the UK.